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June 7, 2018

About Fast Mail

Fast Mail is a compilation from the Community Transportation Association of America (CTAA) of the latest news and updates from the Community Transportation industry that delivers timely information, resources, and announcements to our members, colleagues and friends. Please keep us posted on your latest news and developments by emailing your content to


Ecolane: come celebrate at Casino Night

Around the Depot: Sponsored by Ecolane

New products, documents, upcoming events and training from CTAA's staff

Join Us in Celebration of Completing Our Statewide Software Implementation With PennDOT At Our Big Casino Night Out!

Sponsored Content from Ecolane: Join Us in Celebration of Completing Our Statewide Software Implementation With PennDOT At Our Big Casino Night Out!
Congratulations to PennDOT & Ecolane for completing a successful statewide software implementation in Pennsylvania! We worked with 42 transportation providers, 51 transit agencies and 65 counties and our platform has powered over 6.1 million trips, spanning 45 million miles. That is something worth celebrating. Ecolane is the #1 automated and continuously optimized, cloud-based, scheduling and dispatching software platform for paratransit, NEMT, and other forward-thinking transit agencies. Our demand-response technology is the only environment in which rides per hour meet or exceed the scheduled productivity on the day of service, which means you will save more on mileage while increasing revenue. Learn more by requesting a demo today.

Download the EXPO 2018 App to Plan Your Experience in Pittsburgh

Download the EXPO 2018 App to Plan Your Experience in Pittsburgh
Featuring detailed, day-by-day schedules of every EXPO 2018 event and session, presentations and bios from instructors and speakers, maps and much more, the CTAA EXPO 2018 App brings the conference to your fingertips!

Here's how: head to Apple's App Store or Google Play and search for the "CrowdCompass AttendeeHub" app. Once in the AttendeeHub app, search for "Community Transportation EXPO 2018." The EXPO 2018 homepage will remain your default event on AttendeeHub unless you select another.

A web-based version of the App is also available.

Registration Open for CTAA's 4th Annual SUN Conference

Registration Open for CTAA's 4th Annual SUN Conference
CTAA is delighted to invite you to our fourth annual SUN Conference, to be held this August (8-10) in Flagstaff, Ariz. Full details are now available, along with registration. Registration fees are $250 for CTAA transit provider members (which includes all SUN members), $500 for non-CTAA member transit providers and $750 for CTAA vendor members. As with our past three iterations of this event, our SUN Conference brings together executives from small urban transit systems to network, share innovations and establish policy objectives and strategy.

  • Obtain Health Insurance & Other Benefits for Your Employees Through Cobbs Allen
    How would it make you and your employees feel to have health insurance that's affordable, easy to use and backed by those you trust? CTAA’s endorsed insurance broker Cobbs Allen, is now offering our member organizations access to comprehensive medical, dental, disability and life insurance coverages for organizations with ten or more employees. To find out more, contact Ann Blair Gribbin at 205-874-1252.The Cobbs Allen transits specialists have extensive knowledge and experience assisting members operating both large and small fleets with their property and casualty risk management needs. Contact Eddie Thomas at 205-874-1312 for a risk evaluation. For more information about the Cobbs Allen CTAA member benefit program, visit


TripSpark Technologies

CTAA's Fed Central

CTAA's one stop for legislative, policy and regulatory news, resources and information.

Provider Mobile - Connecting NEMT Brokers & Providers

Sponsored Content from TripSpark: Provider Mobile - Connecting NEMT Brokers & Providers
PROVIDER MOBILE is a mobile app used by providers' drivers that enables the real-time exchange of data between brokers, providers and drivers. With the app, you can ensure quality service is provided, help your providers improve their service, and streamline trip assignment and billing processes.

Learn More About Provider Mobile.

  • GAO: For Capital Investment Grants, FTA Should Address Several Statutory Provisions
    Source: U.S. Government Accountability Office
    The Federal Transit Administration's Capital Investment Grants program is the main source of federal funds for local transit projects such as light rail and BRT. FTA decides which projects to recommend to Congress for funding based on criteria set by Congress, such as the level of economic benefit and congestion relief. We found that the agency had not addressed three congressional requirements for the grants program, in part because the program was slated to be cut. However, funding was restored. We recommended that FTA start developing the regulations and meet the requirements.

Rural & Tribal

The latest developments in improving mobility in rural and tribal communities


News, trends and updates of transit in small urban areas

  • Arthur N. Gaudet & Associates to Offer Runcutter Course Before CTAA SUN Conference
    On Aug. 7 and the morning of Aug. 8 before the SUN Conference begins, Arthur N. Gaudet & Associates, Inc., will be offering The Runcutter Course (TM) at the Little America Hotel to lead attendees through the service development, analysis, and modification process, leading to development of the runcut, or operators' work assignments. The Course will be offered as a separate cost from the SUN Conference. Learn more about this course via the above link or by emailing A discounted fee is available for CTAA members.

Specialized & NEMT

Covering the nuances, opportunities & challenges of providing specialized and non-emergency medical transportation

The Porter's Station

Technical assistance resources, documents and events, including webinars, conferences and training

  • CTAA Member Snapper Introduces RideBank
    Source: Snapper
    Up until now, we have been focused on testing the solution, sharing our experiences with others and learning as much as we can. Now we are ready to move to our next phase of development, which is to make RideBank(tm) available for other Transport Authorities and Operators. RideBank(tm) has been designed to solve the most common obstacles facing card-based systems: to remove the friction of topping up a card, and to provide passengers with a modern online and mobile experience.

The Whistle Stop

Commentary and analysis on developments in community and public transportation

  • Study says Improving Bus Service is the Best Way to Boost Transit Ridership
    Source: The Toronto Star
    Research from McGill's School of Urban Planning determined external factors like the economy and gas prices are likely less influential than internal ones relating to transit operations, like service levels and fare prices. They found the factor that had the strongest association with changes in ridership was the amount of bus service agencies deployed. Every 10 per cent increase in kilometres of bus service was associated with an 8.27-per-cent increase in ridership.
  • Who's Afraid of Fare-Free Public Transit?
    Source: NextCity
    A new book makes a collective economic, environmental and social justice case for fare-free public transit and looks case studies from cities around the world that have implemented free transit policies.
  • Transit Life Is Livelier & Safer
    Source: Clean Technica
    Communities that use mass transit enjoy less tragedy. They have about 20% the per capita traffic casualty rate (fatalities and injuries) compared to communities primarily using automobiles. People who do not use public transit still benefit, of course.

The Information Station

Resources from CTAA

  • Webinar Archive
    CTAA's Webinar archive with recordings of our Webinars going back to 2009.
  • Tip-Sheet: Planning Inclusive Meetings (PDF)(159 KB)
    We offer this short list to encourage you to think about similar tips and reminders as you begin planning a meeting; and a checklist for seeking out meeting locations. We also offer some suggestions for short-term solutions, and, encourage you to find meeting places that are more welcoming or to seek long-term solutions to some of the problems.
  • Ahead of the Curve: CTAA's Safety Training Programs Lead the Way
    For community and public transportation operators safety has always been the priority. Recent action by the Congress to include new transit safety requirements in the latest surface transportation law reinforces this industry-wide commitment. To help transit agencies further meet their system safety goals and come into compliance with the forthcoming federal transit guidelines, CTAA has launched the Community Transportation Safety and Security Accreditation (CTSSA) program.

PASS LogoPASS Training is Now Available Online!
The Community Transportation Association of America (CTAA) is excited to announce PASS Basic, the online alternative to its passenger assistance training. Simply by going to you can access the virtual classroom experience through six audio/visual modules which will prepare your drivers to attend the hands-on aspect of PASS training and attain full PASS driver certification.

  • Certified Safety and Security Officer Program
    Also, learn more about CTAA's safety training programs. The mission of this Certified Safety and Security Officer Program is to assist in improving the professional preparedness of public and community transportation officers, and to maximize their ability to provide safe and secure transit service.

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Richard Sampson
Communications Director
Community Transportation Association of America
800.891.0590 x729