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February 14, 2017

About Fast Mail

Fast Mail is a compilation from the Community Transportation Association of America (CTAA) of the latest news and updates from the Community Transportation industry that delivers timely information, resources, and announcements to our members, colleagues and friends. Please keep us posted on your latest news and developments by emailing your content to



Around the Depot: Sponsored by Ecolane

New products, documents, upcoming events and training from CTAA's staff

The Paratransit Industry Will Look Very Different in the Near Future

Sponsored Content from Ecolane: The Paratransit Industry Will Look Very Different in the Near Future
Paratransit agencies across the country are faced with challenges such as; an aging population, more active elders, a rising environmental awareness, increased labor costs, and much more. Many agencies are turning to modern route scheduling software to combat these challenges. The need for new technology comes from pressure to increase efficiency and eliminate cumbersome administrative burdens to keep up with an influx of new riders. To learn more about the future of the paratransit industry, download our "Paratransit 2020" eBook today.


CTAA Members: Sign-On to Letter to President Trump - Buses Are Infrastructure (PDF)
The Trump Administration along with Congressional leaders are preparing potential federal infrastructure investment legislation to improve the nation's transportation and energy networks and create new jobs. CTAA, along with The Bus Coalition are working to ensure crucially-needed bus capital investment is included in any such measure. We encourage CTAA members to add their organization's voice. Signing-on to the letter (PDF) only takes a minute and is open to any CTAA member. Sign-on will close on Friday, February 24.


CTAA Announces the Emerging Leaders Academy
The next generation of community and public transportation leaders will shape the future of our industry. CTAA is committed to supporting these leaders in creating the most promising future for their organization, employees, and customers through its new Emerging Leaders Academy. During the course of this year-long program participants will be assessed to determine current leadership style and potential, challenged through a rigorous combination of workshops, seminars, independent study and projects, and supported by mentors, peer groups, access to course consultants and CTAA staff. Registration is limited so act now. For more information.

  • Register Now for 2017 Sessions of Keys to NEMT Success Online Training
    CTAA's The Keys to NEMT Success is an online training program focused on the nuances of health care transportation with the goal of making your organization more successful and competitive. Our 2017 calendar for these sessions is now set: Session 2: May 16, 18, 23 and 25; Session 3: September 19, 21, 26 and 28; Session 4: November 28, 30 and December 5, 7. Prices are $175 for CTAA members and $250 for non-members. Registration is now open.
  • Discover Detroit: Why are we so excited to bring CTAA EXPO 2017 to Detroit this June? Here's just a few reasons why:
    1. Great Lakes regional proximity;
    2. downtown walkability, including its convenient Riverwalk;
    3. a vibrant downtown, with Greektown, shopping, restaurants and Detroit Tigers ballgames nearby;
    4. unique transit options;
    5. our Big Night Out at the Henry Ford Museum of American Innovation;
    6. a comeback city rising through community.



CTAA's Fed Central

CTAA's one stop for legislative, policy and regulatory news, resources and information.

  • CTAA Analysis: FTA Issues National Public Transportation Safety Plan (PDF)
    (This analysis is available to CTAA Members only via our Members-Only Site
    Every transit agency that receives FTA funding should read this national transit safety plan document, as it will have some bearing on your safety activities, regardless of size, mode, or funding source. The details of what you will be required to do in your own transit organization are not yet nailed down, as those details will be set forth in FTA's public transportation agency safety plan regulations, which have yet to be issued.
  • Commentary: Trump Should Make Public Transit a Big Part of Infrastructure Investment
    Source: L.A. Daily News
    Nearly 70 percent of voters polled following the presidential election support investment to repair and improve public transportation. A large majority who voted for Trump 65 percent feels similarly. That's because public transportation is a major source of working-class jobs and economic growth, in rural and urban communities alike. More than 400,000 people are currently employed in the sector. Every $1 billion spent on public transportation creates more than 50,000 jobs.


TripSpark Technologies

Rural & Tribal

The latest developments in improving mobility in rural and tribal communities

Specialized & NEMT

Covering the nuances, opportunities & challenges of providing specialized and non-emergency medical transportation

Sponsored Content: Non-Emergency Medical Transportation Software
Whether you're just beginning to learn about NEMT transportation software or you're an experienced provider looking for more, we've got the insight you need in our NEMT Content Hub.

  • NCMM Captures Grantees' Healthcare Transportation Solutions on Video In 2015-2016, with Federal Transit Administration funding, the National Center for Mobility Management guided 16 communities in using a human-centered design process to create innovative solutions to local healthcare transportation challenges. NCMM has created videos to highlight what these teams learned and the solutions they developed. Some of the solutions included an incentivized system of ride credits for recently discharged hospital patients; siting mobility managers in clinics to assist newly pregnant women in getting to their appointments; coordinating post-hospitalization appointments in a three-way call among clinic staff, patients, and ride specialists; and much more.

The Porter's Station

Technical assistance resources, documents and events, including webinars, conferences and training

  • NCMM Launches New e-Learning Site for Mobility Managers
    Now available on the National Center for Mobility Management's new e-learning site are two multi-module courses: Mobility Management Basics and Creating Innovative Transportation Solutions. Students can track their progress and receive certificates once they successfully complete these courses. NCMM will be developing three new modules in 2017, and would like to hear from the field on topics it would like to see included. Email your thoughts to Sheryl Gross-Glaser. Any questions on the e-learning site should be emailed to NCMM.
  • Training: All-Hazards Awareness and Preparedness for Transit Employees
    Source: PennTRAIN
    On March 9 at State College, Pa., PennTRAIN presents "All-Hazards Awareness and Preparedness for Transit Employees." The training is designed to help transit employees develop the observation, communication, and response skills needed to address all-hazards incidents while ensuring their own safety and that of their customers.
  • Upcoming Courses from NTI
    Source: National Transit Institute
    FTA Real Estate Requirements (May 17-18 in St. Paul, Minn.); Implementing Rural Transit Technology (June 21-22 in Columbia, S.C.); Using Regional ITS Architecture (April 25-26 in Wilmington, Del.) For more information about any of the above courses, please contact Program Coordinator Myrna Sirleaf at 848-932-6040 or at
  • Resource: How Metro Planning Agencies are Promoting Physical Activity & Health
    Source: Transportation for America
    This new paper, produced by T4America and the American Public Health Association, outlines four policy levers MPOs have at their disposal to help increase and improve active transportation projects to meet the demand, decrease health disparities, increase access to opportunities, and strengthen local economies with specific short real-life stories to go with each. On this launch webinar, we'll be joined by staff from a number of metropolitan planning organizations (MPOs) to hear how they're successfully prioritizing bicycling and walking projects. We'll explore the specific policies these MPOs have adopted, and how they've implemented them.
  • Webinar: Maximizing Public Transit in NEMT Programs through Travel Training
    Source: MTM, Inc.
    On March 8 at 2 p.m. EST, MTM, Inc., presents "Maximizing Public Transit in NEMT Programs through Travel Training." How can travel training can fit into your NEMT operations? Join MTM on March 8 to find out. By teaching members how to safely access public transit for travel to medical appointments, NEMT brokers and their clients can effectively lower NEMT costs, improve member independence, and increase community access.

The Whistle Stop

Commentary and analysis on developments in community and public transportation

  • Don't Push Bus Riders to the Margins
    Source: Streetsblog USA
    "In the course of transit planning work in several US cities, I've been quietly taken aside by a downtown business leader and told that of course those ugly buses have to be gotten off of the main street, and put out on some back street where the loading docks are. And sadly, I have sometimes been told the same by advocates of public space, often credentialed New Urbanists, who insist that their aesthetic disapproval of the bus should outweigh people's need for useful, reliable transit service."
  • Want Good Regional Mass Transit? New Study Urges Regional Governance First to Make It Happen
    Source: Tampa Bay Times
    The study was prepared for the Partnership by researchers at the Eno Center for Transportation, a long established, non-partisan think-tank in Washington, D.C. that promotes innovative policies in transportation. The 18-page study concludes that some core issues namely transportation, environment, poverty and crime do not stop at artificial county borders and outstrip the resources of individual cities. Broader solutions are called for.
  • America Builds Way Too Much Parking Near Transit
    Source: Streetsblog USA
    It's an open secret that American engineering and planning standards call for too much parking at developments near transit. Now a new study from Smart Growth America and Reid Ewing at the University of Utah quantifies how much extraneous parking gets built for projects that are supposed to support walking and transit.
  • Public Transit as a Social Justice Issue
    Source: San Diego UrbDeZine
    One crucial aspect of contemporary debates on spatial politics, socioeconomic stratification, and immigration is the issue of public transit. Prior to the question of a person's right to be in a city (or supposed lack thereof in the case of undocumented immigrants), there is the question of a city's duty to provide feasible means for moving around in its space. Albeit mundane, it is a key factor determining a person's economic and educational opportunities, to name only two.
  • A Look Ahead: 2017 Transportation Technology Trends
    Source: Passio Technologies
    t's not enough to merely say technology will be the next big trend to hit the parking and transportation industries. Rather, much of the talk at industry trade shows over the past year focused on how systems large and small will use technology in the year ahead to further improve the rider experience. As ridership on systems nationwide continued to increase in 2016, many systems are having to do more with less.

The Information Station

Resources from CTAA

  • CTAA's Capital Solutions
    CTAA's Capital Solutions program has been focused on responding to the changing reality behind transit vehicle selection and acquisition. To understand why new and innovative solutions are essential for mobility providers to compete today, we look at the foundational concepts that have shifted during the past decade and detail how Capital Solutions exists to help close the gaps created by these paralleling trends.
  • Tip-Sheet: Planning Inclusive Meetings (PDF)(159 KB)
    We offer this short list to encourage you to think about similar tips and reminders as you begin planning a meeting; and a checklist for seeking out meeting locations. We also offer some suggestions for short-term solutions, and, encourage you to find meeting places that are more welcoming or to seek long-term solutions to some of the problems.
  • Ahead of the Curve: CTAA's Safety Training Programs Lead the Way
    For community and public transportation operators safety has always been the priority. Recent action by the Congress to include new transit safety requirements in the latest surface transportation law reinforces this industry-wide commitment. To help transit agencies further meet their system safety goals and come into compliance with the forthcoming federal transit guidelines, CTAA has launched the Community Transportation Safety and Security Accreditation (CTSSA) program.

PASS LogoPASS Training is Now Available Online!
The Community Transportation Association of America (CTAA) is excited to announce PASS Basic, the online alternative to its passenger assistance training. Simply by going to you can access the virtual classroom experience through six audio/visual modules which will prepare your drivers to attend the hands-on aspect of PASS training and attain full PASS driver certification.

  • Strengthening Inclusive Coordinated Transportation Partnerships to Promote Community Living
    The mission of this project, sponsored by the Department of Health and Human Services' Administration for Community Living is to demonstrate the value that inclusive processes can bring to transportation efforts. The Community Transportation Association of America, in partnership with Easter Seals, National Association of Area Agencies on Aging, and Westat, is developing, testing and demonstrating ways to empower people with disabilities and older adults to be actively involved in designing and implementing coordinated transportation systems.
  • Certified Safety and Security Officer Program
    Also, learn more about CTAA's safety training programs. The mission of this Certified Safety and Security Officer Program is to assist in improving the professional preparedness of public and community transportation officers, and to maximize their ability to provide safe and secure transit service.

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Richard Sampson
Communications Specialist
Community Transportation and RAIL Magazines
800.891.0590 x729