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August 22, 2017

About Fast Mail

Fast Mail is a compilation from the Community Transportation Association of America (CTAA) of the latest news and updates from the Community Transportation industry that delivers timely information, resources, and announcements to our members, colleagues and friends. Please keep us posted on your latest news and developments by emailing your content to



Around the Depot: Sponsored by Ecolane

New products, documents, upcoming events and training from CTAA's staff

Tips for Choosing Your Software Provider

Sponsored Content from Ecolane: Tips for Choosing Your Software Provider
Finding a software provider that addresses your needs and cohesively aligns with your overall business strategy is essential to achieving scalability. When evaluating various transit software providers, it's important to ask the right questions and understand the steps that need to be taken prior to signing an agreement. If you'd like to learn more about what factors should be considered when evaluating potential transit software providers, download Ecolane's on-demand webinar, How to Select a Transit Software Provider.

Register Today for CTAA's Keys to NEMT Success, Beginning Sept. 19

Register Today for CTAA's Keys to NEMT Success, Beginning Sept. 19
CTAA's The Keys to NEMT Success course will guide transportation professionals through the changing world of non-emergency medical transportation, helping trainees to become more competitive and profitable as a provider of NEMT services The course consists of four 2 hour sessions taking place September 19, 21, 26 and 28 All classes start at 2 p.m. Eastern time. Prices are $175 for CTAA members and $250 for non-members. Registration is now open!

SUN Conference

CTAA Hosts 3rd Annual Small Urban Network Conference in Asheville, N.C.
CTAA held its 3rd annual Small Urban Network (SUN) Conference from August 9-11 in Asheville, N.C., the first time the event's been held in a small urban community. More than 60 transit executives and professionals gathered for the three-day event, which included multiple opportunities for networking, innovative strategies from peer cities and discussion of key legislative and policy priorities.

Presentations from the conference are available on the Conference webpage, while attendees will receive a survey seeking their reactions to this year's event and input for the 4th annual conference in 2018.

Toyota Presents Sienna Mobility Vehicle to Verde Valley Caregivers Coalition Alongside National Volunteer Transportation Center

Toyota Presents Sienna Mobility Vehicle to Verde Valley Caregivers Coalition Alongside National Volunteer Transportation Center (a Project of CTAA)
Toyota recently presented a Toyota Sienna Mobility Vehicle to the 2016 STAR Awards Grand STAR winner, the Verde Valley Caregivers Coalition, for excellence in volunteer transportation service. As part of the awards program, an additional $50,000 in cash was presented to 20 winning volunteer transportation programs across America.

Volunteer Driver Recruitment and Retention Experience and Practice: a Handbook Prepared by The National Volunteer Transportation Center and Presented by Toyota
The theme of this handbook is that volunteers are the key to the success of volunteer driver programs, and thus their recruitment and retention is an essential management activity of any volunteer driver program. Because of their diversity, there is no one best way to recruit and retain them.


TripSpark Technologies

CTAA's Fed Central

CTAA's one stop for legislative, policy and regulatory news, resources and information.

What Do Millennials Want?

Sponsored Content from TripSpark: What Do Millennials Want?
Understanding your riders and what matters to them is key to running a successful operation. In our latest blog post, we explore findings from the APTA's research report "Millennials & Mobility: Understanding the Millennial Mindset."

  • First Trump Appointee to FTA, K. Jane Williams, Begins Work As Deputy Administrator
    As the first political appointee to the Federal Transit Administration, K. Jane Williams began her role at FTA on Monday, August 21. As the top FTA appointee not needing Senate confirmation, Williams previously served as the Director of the Washington Area Transit Office of the Maryland Department of Transportation under Governor Larry Hogan, as well as legislative analyst to former U.S. Representative Andy Harris (MD-01). CTAA staff hope to meet with Ms. Williams in person in the next few weeks.
  • Poll: Majority Of Americans Support Infrastructure Spending
    Source: CBS Los Angeles
    If Washington decides to focus on infrastructure there will be a key constituency supportive of the effort - the American people. An overwhelming majority of Americans (89 percent) believe that investments in infrastructure will strengthen the U.S. economy, according to a new poll released by the Association of Equipment Manufacturers. Infrastructure investment enjoys similar support in rural, urban and suburban areas, a level of substantive agreement that's rare in public policy these days.



Rural & Tribal

The latest developments in improving mobility in rural and tribal communities


News, trends and updates of transit in small urban areas

  • 5 Transportation Challenges in Urban Area
    Source: National Express Transit
    As city populations grow, and as their economic bases shift and evolve and their housing sector adjusts, even more vehicles are entering the roads each day. One of the effective solutions to decreasing the pressure on city streets and highways is maintaining a robust public transportation system, but modern urban areas bring a host of challenges to the table for transit agencies, some of which can be mitigated by proper and forward-thinking transit management, and others which will need to come from the municipal level on down.

The Porter's Station

Technical assistance resources, documents and events, including webinars, conferences and training

  • Webinar Series: Land Use Planning and Decision-Making Webinars
    Source: Penn State College of Agricultural Science
    These webinars aim to benefit land owners, farmers, elected and appointed officials, developers, and community members who are involved in decision-making processes regarding using or preserving natural resources.
  • Technology Analysis: Driverless Vehicles and the Future of Public Transit
    Source: Metro Magazine
    To remain relevant, transit agencies must have a vision for the future, including the role that driverless technology will play. Because emerging technologies and concepts that may not even exist today could impact this vision, transit agencies should also prepare for a variety of scenarios and outcomes.
  • Upcoming NTI Training
    Source: National Transit Institute
    FTA Real Estate Requirements (Nov. 29-30, 2017, Petaluma, Calif.; May 22-23, 2018 Denver, Colo.); Implementing Rural Transit Technology (Sep. 26-27, 2017, Richmond, Va.); Quality Assurance and Quality Control (Nov. 1-2, 2017, Oakland, Calif.; Nov. 29-30, 2017 Newington, Conn.); Transit Asset Management for Tier II Providers and Sponsors (Sep. 14, 2017, Atlanta, Ga.; Oct. 29, 2017, Omaha, Neb.; Nov. 15, 2017, Coralville, Iowa). Find out more about these and other courses at

The Whistle Stop

Commentary and analysis on developments in community and public transportation

  • Access to Jobs Is About Access to Transit
    Source: GovTech
    Workers from low-income neighborhoods who relied on transit spent more time commuting, with fewer jobs readily accessible. Part of the problem: first- and last-mile connections. For those who walk to or from bus stops, the study found that first or last mile could add an average of 12 minutes to the trip. The study also found that the area with the lowest number of jobs available via a 30-minute car commute still had more job opportunities than the area with the highest number of jobs available via a 30-minute transit commute.
  • Transit Projects Have to Make Impossible Guesses on Ridership Predictions
    Source: Greater Greater Washington
    Because the way environmental law is interpreted (and because of limited, competitive funding), transit projects have to get an A+ or it's as good as an F, at least in the minds of some judges. It's a perversion of the intent of laws like NEPA when most road projects move along a steady path to approval and the much more environmentally friendly transit projects have to run an endless gauntlet of unpredictable and potentially fatal obstacles.
  • To Attract Riders, Call Transit 'Congestion Free'
    Source: CityLab
    Talking about a "congestion-free network" is an excellent way to get people past this confusion. It helps people see an interlinked system of frequent services that can be counted on to run reliably, regardless of whether they're on rails or tires (or water).
  • Uber Won't Say Whether Its Public Transit Initiative Is Making Money
    Source: Motherboard
    In May, the small Canadian city of Innisfil, Ontario launched a partnership with Uber to provide subsidized city-wide transportation instead of starting a public bus route. The idea behind the initiative was that subsidizing Uber rides would be cheaper for the city than starting up its own public transit solution. The first round of numbers, released by Innisfil on Wednesday and shared with Motherboard, show that the partnership is delivering when it comes to thrift—at least for the city. Uber is remaining tight-lipped about whether the partnership is financially sustainable for the company.

The Information Station

Resources from CTAA

  • Tip-Sheet: Planning Inclusive Meetings (PDF)(159 KB)
    We offer this short list to encourage you to think about similar tips and reminders as you begin planning a meeting; and a checklist for seeking out meeting locations. We also offer some suggestions for short-term solutions, and, encourage you to find meeting places that are more welcoming or to seek long-term solutions to some of the problems.
  • Ahead of the Curve: CTAA's Safety Training Programs Lead the Way
    For community and public transportation operators safety has always been the priority. Recent action by the Congress to include new transit safety requirements in the latest surface transportation law reinforces this industry-wide commitment. To help transit agencies further meet their system safety goals and come into compliance with the forthcoming federal transit guidelines, CTAA has launched the Community Transportation Safety and Security Accreditation (CTSSA) program.

PASS LogoPASS Training is Now Available Online!
The Community Transportation Association of America (CTAA) is excited to announce PASS Basic, the online alternative to its passenger assistance training. Simply by going to you can access the virtual classroom experience through six audio/visual modules which will prepare your drivers to attend the hands-on aspect of PASS training and attain full PASS driver certification.

  • Certified Safety and Security Officer Program
    Also, learn more about CTAA's safety training programs. The mission of this Certified Safety and Security Officer Program is to assist in improving the professional preparedness of public and community transportation officers, and to maximize their ability to provide safe and secure transit service.

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Richard Sampson
Communications Specialist
Community Transportation and RAIL Magazines
800.891.0590 x729