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Technical Assistance Provider Network

Technical Assistance News

The U.S. Department of Transportation, Federal Transit Administration and partners at the U.S. Departments of Health and Human Services, Labor, and Education support a range of technical assistance initiatives for coordinating human service transportation. These programs and centers are charged with providing training, resources, and direct assistance to communities and states interested in enhancing the mobility and transportation options for all citizens, including older adults, individuals with disabilities, and people with lower incomes.

Community Transportation Association: National Resource Center for Human Service Transportation Coordination (NRC)


The National Resource Center (NRC) provides states and communities with the support they need to better integrate public transportation services with the services and demands of their human services networks. The NRC is funded through a cooperative agreement with the Federal Transit Administration. Major activities of the NRC include

  • providing United We Ride Coordination Ambassadors in every federal region;
  • maintaining an information clearinghouse;
  • promoting coordination among federal and non-federal technical assistance centers;
  • supporting the National Consortium on the Coordination of Human Services Transportation;
  • delivering training classes and informational sessions; and
  • sponsoring research. The NRC also provides technical assistance to the federal interagency Coordinating Council on Access and Mobility and its member agencies.

Easter Seals Project ACTION

800.659.6428 or 202.347.3066

Easter Seals Project ACTION (Accessible Community Transportation in Our Nation) is an Easter Seals national technical assistance center funded through a cooperative agreement with the Federal Transit Administration. The mission of Project ACTION is to expand accessible transportation for people with disabilities in communities across the United States by encouraging and facilitating cooperation between the disability and transportation communities. Easter Seals Project ACTION (ESPA) achieves this mission through the provision of training, technical assistance, outreach and research designed to highlight best practices and develop useful materials in accessible transportation, universal design and other elements essential to transportation for people with disabilities.

Specific services include in-person travel training courses, distance learning classes, webinars, a toll-free line, an information-rich website, publications clearinghouse, regular newsletters, support of conferences and advisory committee, grants and technical assistance. At the core of ESPA's work is to support the implementation of the Americans with Disabilities Act (ADA) and beyond to promote and enhance inclusive living for everyone, everyday.

National Center on Senior Transportation

Easter Seals/National Association of Area Agencies on Aging

The National Center on Senior Transportation (NCST) is a national training and technical assistance project funded through a cooperative agreement with the Federal Transit Administration and the Administration on Aging. The mission of the NCST is to increase transportation options for older adults and enhance their ability to live more independently within their communities throughout the United States.

The NCST has developed various resources, including a toll-free line, website, publications clearinghouse, newsletter, and training and technical assistance, in an effort to increase community mobility for everyone, regardless of age.

Intelligent Transportation Systems (ITS)

Peer-to-Peer Program
Federal Highway Administration
888-700-PEER (7337)

The ITS Peer-to-Peer Program provides assistance through its network of more than 120 U.S. Department of Transportation-approved ITS professionals who have planned, implemented and operated ITS programs in urban and rural areas. Most of the program's Peers are public sector ITS practitioners.

The Peer-to-Peer Program delivers short-term assistance according to ITS needs. Assistance may include telephone consultations, off-site document reviews, presentations, site visits or other appropriate actions. Many customers receive a mix of services delivered by phone, mail and site visit.

The program helps metropolitan and rural providers to create solutions for a variety of highway, transit, and motor carrier interests. The program offers assistance in virtually all areas of ITS planning, design, deployment and operations.

American Public Transportation Association


APTA's Mobility Management program focuses on transit systems' successes in providing services efficiently and shaping their organizations to fit new business models. It educates transit systems and communities about available funds for transit properties to incorporate mobility management practices into daily service.

Mobility Services for All Americans (MSAA)


The goal of the Mobility Services for All Americans (MSAA) initiative is to improve transportation services and simplify access to employment, healthcare, education, and other community activities by means of the advanced technologies of Intelligent Transportation Systems (ITS) and through extending transportation service partnerships with consumers and human service providers at the federal, State, and local levels.

The USDOT ITS Joint Program Office launches the MSAA initiative as a way to bring all communities together to provide a coordinated effort and apply technological solutions to the barriers to accessibility and mobility for the transportation disadvantaged.

National Joblinks Employment Transportation Initiative: Community Transportation Association of America


The National Joblinks Employment Transportation Initiative is funded by the U.S. Departments of Transportation and Labor. Joblinks is designed to help communities overcome transportation barriers preventing individuals with lower incomes from getting and keeping jobs.

Joblinks has a national peer-to-peer network that links transportation providers and workforce develop-ment professionals with experienced practitioners familiar with the human services and workforce development environments, and knowledgeable about client transportation needs. Through Joblinks, communities can receive access to technical assistance and training specialists who provide solid problem-solving technical support, particularly in the areas of coordinating client transportation resources and operations, marketing, system start-up and financing, human resource management, and developing accessible services. Joblinks also supports an online information center that connects you with employment transportation news, resources and ideas.

Community Transportation Assistance Program (CTAP): Community Transportation Association of America


The Community Transportation Assistance Program (CTAP), administered by the Community Transportation Association through a contract with the Department of Health and Human Services, seeks to fulfill certain requirements of the Human Services Transportation Technical Assistance Project.

To this end, the CTAP program will build a strong peer-to-peer network of transportation professionals and allies to support and advance community transportation and to make human services accessible through safe and affordable transportation services. It will also contribute to the Information Station, a transportation technical assistance and resource clearinghouse. CTAP will staff the Information Station with subject matter experts in the area of medical, senior, rural coordination, urban coordination, and Americans with Disabilities Act transportation. CTAP will also contribute to original research in the field of transportation and outcomes for health care, as well as case studies in each of the above-mentioned transportation fields.

Multi-State Technical Assistance Program (MTAP): American Association of Highway and Transportation Officials


The purpose of the Multi-State Technical Assistance Program (MTAP) is to provide a forum through which state-level public transportation departments can communicate with each other about federal transit regulations, grant program management, and technical issues pertaining to everyday administration of public transportation service.

MTAP was developed to benefit the member states as well as their federal program counterparts and local transit operators. Networking among the states is conducted through two annual meetings, peer-to-peer assistance, conference calls, and electronic communication. Currently, 44 states are members of the MTAP program.

National Transit Institute (NTI)


The National Transit Institute (NTI) at Rutgers University was established in 1992 to conduct training and educational programs related to public transportation. Funded by the Federal Transit Administration, NTI's mission is to provide training, education, and clearinghouse services in support of public transportation and quality of life in the United States. Training is available to public transportation agencies, Metropolitan Planning Organizations, state departments of transportation and other agencies providing transportation services.

NTI also hosts a clearinghouse for information and assistance. For more than a decade, NTI has developed and delivered training programs of instruction on a broad range of subjects to over 25,000 persons in the transportation industry.

Rural Passenger and Tribal Passenger Transportation Technical Assistance Programs: Community Transportation Association of America


The Community Transportation Association of America (CTAA) administers these two programs to provide transit planning assistance to rural and tribal areas. Sponsored by the U.S. Department of Agriculture (USDA), the two programs are designed to assist rural and American Indian communities in enhancing economic growth and development by improving community transportation services.

The programs do not provide funding, but rather, direct planning assistance for facility development, transit service improvements and expansion, new system start-up, policy and procedure development, marketing, transportation coordination, training and public transit problem-solving activities.

National Rural Transit Assistance Program (RTAP)

781.899.3280 / 888.589.6821

The National Rural Transit Assistance Program (RTAP) is an FTA-funded training and technical assistance program for rural and tribal transit operators in communities with populations of 50,000 and under. National RTAP is managed by Neponset Valley TMA.

National RTAP operates on both the state and national levels to support community transit. It develops training materials and provides technical assistance on topics of national scope, such as basic skills for drivers, dispatchers, managers and boards. State RTAPs help distribute National RTAP materials, identify and help resolve state-specific transit issues, and provide scholarships for attendance at regional and national industry conferences.

Taxicab, Limousine & Paratransit Association (TLPA)


The Taxicab, Limousine & Paratransit Association (TLPA), in conjunction with FTA, assists private transportation operators in understanding and becoming involved in the transportation planning processes and the opportunities for business and contracting that may follow. As a part of this technical assistance program, TLPA has developed a seminar for operators about planning for future business opportunities by learning about enhanced contracting opportunities through participation in the transportation planning process. The seminar is designed to help private operators become more involved in this process at the state, regional, and local levels, to help them understand why being involved is in their best interests, and to help identify additional revenue opportunities to expand their services. The funding from this cooperative agreement also can be utilized to provide technical assistance to private operators to facilitate an increase in competitive contracting opportunities developed through local planning processes.

Transportation Planning Capacity Building Peer Program

Federal Highway Administration/Federal Transit Administration

By providing opportunities for sharing solution-based experiences throughout the professional planning community, the Transportation Planning Capacity Building Peer Program seeks to recognize, support, and promote good statewide, metropolitan, and rural transportation planning practices nationwide.

Sharing ideas, noteworthy and solution-based experiences between Metropolitan Planning Organizations, regional planning organizations, transit operators, state departments of transportation, and tribal governments not only strengthens transportation planning practices, but also builds relationships and reinforces cooperation among these agencies. The people who depend on the transportation system ultimately benefit from this peer exchange in the form of more efficient multi-modal systems that provide mobility and access for passengers and freight.

National Conference of State Legislatures (NCSL)


The National Conference of State Legislatures (NCSL), in conjunction with FTA, CTAA and others, has been engaged in a multi-year effort to create awareness about coordination policy options in state legislatures. It provides technical assistance to states on request regarding transportation issues from aviation to traffic safety.

Concerning transportation topics, NCSL maintains several state transportation legislation data bases and an information clearinghouse, in addition to issuing policy reports and briefs. NCSL also maintains a data base specifically regarding the coordination of human services transportation.

National Association of Development Organizations (NADO): NADO Research Foundation


The technical assistance programs of the National Association of Development Organizations' (NADO) Research Foundation support transportation planning and development in rural America. These include RPO America, the association for rural transportation planners & practitioners, the Center for Transportation Advancement and Regional Development, and additional rural transportation capacity building initiatives.

The NADO Research Foundation provides a peer-to-peer connection, the Rural Transportation Listserv, presents national and regional training events, issues case studies in reports and articles, and publishes a bi-monthly rural transportation newsletter, which includes news and a calendar of training events.

Transit in Parks Technical Assistance Center


The Paul S. Sarbanes Transit in Parks Technical Assistance Center (TRIPTAC) is funded through a cooperative agreement with the Federal Transit Administration to support federal land management agencies and their partners. TRIPTAC provides free information, training, and technical support on alternative transportation systems (ATS) for federal land managers and their partners, offering them a single point of contact/one-stop shop for desired services. Specific services include person-to-person technical liaisons, a Help Desk, a website, training workshops, a peer mentoring program, and an online system to help public land managers find documents, technical manuals, and other resources.

The Transit in Parks Program was established to address the challenge of increasing vehicle congestion in and around our national parks and other federal lands. To address these concerns, this program provides funding for alternative transportation systems, such as shuttle buses, rail connections and even bicycle trails. The program seeks to conserve natural, historical, and cultural resources; reduce congestion and pollution; improve visitor mobility and accessibility; enhance visitor experience; and ensure access to all, including persons with disabilities. The program is administered by the U.S. Department of Transportation, together with the Department of the Interior and the U.S. Forest Service.

United We Ride Coordination Ambassadors

  • Beverly Ward, Ph.D: Ambassador, Region I: Connecticut, Massachusetts, Maine, New Hampshire, Rhode Island, and Vermont
  • James McLary: Ambassador, Region II: New York New Jersey, and Virgin Islands
  • Rex Knowlton: Ambassador, Region III: Delaware, District of Columbia, Maryland, Pennsylvania, Virginia, and West Virginia
  • Jo Ann Hutchinson: Ambassador, Region IV: Alabama, Florida Georgia, Kentucky, Mississippi, North Carolina, Puerto Rico, South Carolina, and Tennessee
  • Roland Mross: Ambassador, Region V:Indiana, Illinois, Minnesota, Michigan, Ohio, and Wisconsin
  • Dan Dirks: Ambassador, Region VI: Arkansas, Louisiana, New Mexico, Oklahoma, and Texas
  • Margi Ness: Ambassador, Region VII: Iowa, Kansas, Missouri, and Nebraska
  • Jeanne Erickson: Ambassador , Region VIII: Colorado, Montana, North Dakota, South Dakota, Utah, and Wyoming
  • David Cyra: Ambassador, Region IX: Arizona, California, Hawaii, Nevada, Guam, American Samoa and Northern Marianas
  • Barbara Singleton: Ambassador, Region X: Alaska, Idaho, Oregon, and Washington