CTAA EXPO 2011: June 5-11 in Indianapolis logo and home page link

EXPO 2011: Intensive Training Sessions

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The first EXPO was held in Indianapolis in 1987Twenty-five years after it was launched as the foremost gathering of community transportation professionals, the Community Transportation EXPO returns to Indianapolis, Ind., for its silver anniversary. EXPO returns to its original home to celebrate twenty-five years through a series of outstanding workshops, training sessions, social events and, of course, the National Community Transportation Roadeo competition. All this takes place in Indianapolis, June 5-9, 2011.

About Conference Intensive Training Sessions

The Community Transportation Association's Conference Intensive sessions lead off the annual EXPO and bring together community and public transportation's most respected experts and presenters with vital, timely topics. These one-, two- and three-day sessions will inspire you with new perspectives and help you learn valuable new skills.

Note: Our Conference Intensives meet the training requirement for those seeking CCTM and CTPA certification. All certification courses have a testing component.

The Community Transportation Association's Conference Intensive sessions lead off the annual EXPO
The Community Transportation Association's Conference Intensive sessions lead off the annual EXPO
The Community Transportation Association's Conference Intensive sessions lead off the annual EXPO

Three-Day Classes: June 6-8

  • Vehicle Maintenance Management and Inspection (VMMI)
    Presenter: Halsey King, SAE
    The Vehicle Maintenance Management and Inspection certification training program promotes the community transportation industry's commitment to safe, reliable transportation through building the professional skills of maintenance personnel and managers. This workshop is geared toward enhancing the skills of maintenance technicians and maintenance managers.
  • Passenger Service and Safety (PASS) Train the Trainer Workshop
    Presenter: Russ Parish
    Community transit drivers will receive training and professional certification in the critical elements of safety, sensitivity and passenger assistance. This workshop is designed as a three-day Train-the-Trainer to certify trainers who can then train drivers in the passenger assistance techniques and sensitivity skills appropriate for serving persons with disabilities. Special Note: This workshop is specially discounted for Roadeo Drivers.

Two-Day Classes: June 6-7

  • Certified Community Transit Supervisory (CCTS)
    Presenter: Mike Noel
    The best public and community transportation operations are those that are managed effectively and efficiently. In this certification workshop learn to develop and demonstrate your ability to manage front-line transit employees, ensuring system safety and reliability in the process. This class is designed for the men and women who directly supervise drivers, dispatchers, and other front-line transit operating staff. This years training will also feature an on-line component as a prerequisite to in-person conference training.
  • Professional Dispatching and Scheduling (PDS)
    Presenter: Jim Holman
    In this certification workshop learn to develop and demonstrate expertise in maximizing the efficient delivery of demand-responsive transportation, conveying riders' requests into affordable and appropriate trips, and making effective use of your transit system's resources. Designed for the scheduler or dispatcher and relevant for any demand-responsive or fixed-route environment.
  • Preparing for the Certified Community Transit Managers Examination (CCTM)
    Presenter: Chris Zeilinger
    Prepare for our industry's professional management examination, and gain a fresh overview of all the key ingredients of effective transit management. State transit personnel are encouraged to take this class as part of their Certified Transit Program Administrator (CTPA) study program. Note: Participants in this class will be asked to take a professional certification exam, given on Thursday, June 9. This course is designed for senior-level community transit managers with some experience who are looking to broaden their knowledge base and build on their professional skills.
  • Certified Safety and Security Manager (CSSM)
    Presenter: Ream Lazaro
    Assure your transit system's commitment to safety and security through participation in our Certified Safety and Security Manager Program. Following the Federal Transit Administration Model Bus Safety Program guidelines, this certification program will help you identify your system's strengths, and provide you with tools for improving the safety of your passengers, your staff, your equipment and your future. Note: Participants in this class will be asked to take a professional certification exam, given on Thursday, June 9. Safety officers, operations managers and senior or supervisory staff will gain the most for themselves and their organizations by seeking this professional certification.
  • The Competitive Edge: Making Community and Public Transit the Best Alternative for Medical Transportation
    Presenters: Valerie Miller and Rex Knowlton
    Today there is never-before-seen complexity in the non-emergency medical transportation field. Limited funding combined with growing patient loads has states seeking intermediaries that can control costs through competition. Community and public transportation providers must become efficient, safe, cost-effective and accountable to maintain these important medical transportation services. The Community Transportation Association, in response to requests from its members, is introducing a new initiative -- the Competitive Edge -- which will give community and public transit providers the tools, resources and benefits they need to make them central players in this new medical transportation environment.

One-Day Classes: June 6

  • Transit Marketing for Community and Public Transportation
    Presenter: Selena Barlow
    This class will challenge your pre-conceived notions of transit planning, community vision, economic development and organizational mission, while providing the marketing ideas and techniques that can bring your transit organization into its desired future. Transit managers and marketing staff, board members and mobility advocates will all benefit from this outstanding class.
  • Developing Policies and Procedures for Transit
    Presenter: Dave Cyra
    Whether new to the transit industry or a seasoned veteran, you will see and learn many new approaches to the management and supervision of transit operations. This workshop features an electronic library of forms plus policies and procedures guidelines gleaned from model transit organizations across the country. This session is ideal for all types of transit system personnel - from managers to supervisors to board members.
  • Grant Writing: Delivering the Dollars You Need
    Presenter: Margi Ness
    Maintaining your transit organization's competitive advantage means you must target and promote your services to numerous sponsors, funders and grant-makers. Learn how to focus this grant- and contract-seeking process in ways that are efficient, effective and appropriate to your organization's mission. During this class, you will actually begin structuring a brief proposal. Who knows -- maybe you'll have found new funds by the end of EXPO! This class is intended for development officers, senior management, and anyone else who's charged with finding the funds to support a transit activity.
  • Thinking Like a Business
    Presenter: Joseph Seitz
    Many in the community and public transit field understand transportation planning, but how many understand business planning and its impact on the service we provide everyday? In this one-day session you'll learn how to develop an appropriate business plan for your agency, and how that plan can help you meet the system's goals - whatever they might be. Effective business plans can guide your technology and capital expenditures, marketing campaigns and even service provision.

One-Day Classes: June 7

  • Financial Management for Transit Agencies
    Presenter: A.T. Stoddard
    In today's financial management you cannot afford to be without top-notch financial management skills. You must know your true costs of providing service and be able to track those costs and manage your cash flow. Learn how to use financial information, operations data, and proven financial strategies to plan, develop, and implement your transit system objectives. Learn what data to collect and monitor to ensure success and to evaluate potential changes in service - whether it is new service, service enhancements, or reductions in service. This one-day session will provide tools that any transit manager or supervisor can use with existing data and financial reports.
  • Operations Planning for Community Transit Systems
    Presenter: Steve Fittante, CCTM
    Community transit systems that are primarily operating advance-reservation services are faced with the twin challenges of increasing demand and static or shrinking financial resources. This session will focus on techniques for transitioning from an advanced-reservation or demand-response type of service to adapting service methods for increasing productivity per revenue hour and filling empty seats. The course will include the following training modules: Developing scheduled fixed route and modified fixed route (route deviation) services for small-urban and rural systems; developing revenue collection and alternative revenue sources; and timetable development and marketing empty seats without generating additional costs.
  • Establishing a Driver Training Program
    Presenters: Peter Schauer and Liz Harvey
    This workshop gives practical and proven advice based on the successful Rhode Island Public Transit Authority, RIde/Flex training program that helped improve safety, reduce accidents, reduce complaints, improve service quality, reduce in-service breakdowns and provide management tools for evaluating drivers. Everything from how adults learn best to selecting driver trainers is presented in this workshop in such a way that other transit services can scale the training program to meet their needs within their available budget.