One Call-One Click Toolkit

This Toolkit provides information for communities interested in working together-whether locally, regionally or statewide-to develop a one-call or one-click service for transportation. Communities can choose to start small, follow one of a number of different models, and develop technologically and functionally from information and referral to reservations, dispatching, and more. The Toolkit will empower communities to select the right fit for their own circumstances.

The Toolkit is a set of on-line tools, including:

  • A guide for beginning one call-one click transportation services,
  • Results from a survey of existing one-call services,
  • Advice from the one-call services field,
  • Local profiles and videos, and
  • Factsheets, a glossary, and links to more information.

The Toolkit was created with United We Ride funding from the Office of Disability Employment Policy, U.S. Department of Labor, through a cooperative agreement between the Community Transportation Association of America and the Federal Transit Administration. TransitPlus was instrumental in developing the Toolkit.


View Ethan Nelson's Dec. 2010 presentation about Lane Transit (Ore.) District's RideSource transportation call center.

Exploring One-Call, One-Click Services Webinar Playback

This Webinar introduces the components of the toolkit and talks about how to use it to plan a service that is responsive to your community's needs.