Guide to Beginning One Call-One Click Transportation Services

A community that works through this Guide will be able to:

  • Decide if a one call-one click transportation service is appropriate;
  • Determine its suitable functions; and
  • Identify next steps.

The results of the work using this Guide can also be presented to partner agencies or used to develop funding applications.

I. About This Guide (PDF)(216 KB)

The Basics of One Call-One Click Services
II. One Call-One Click Services Defined (PDF) (242 KB)
III. Benefits of One Call-One Click Transportation Services (PDF) (180 KB)

Community Self-Assessment
IV. Assess Resources and Needs (PDF) (366 KB)
V. Define the Gaps (PDF) (242 KB)
VI. Determine the Right Fit (PDF) (298 KB)

Action Planning
VII. Establish the Action Plan (PDF) (313 KB)
VIII. Additional Considerations (PDF) (322 KB)

Additional Guidance

The Benefit of Experience: Advice from the One-Call Services Field (PDF)(445 KB)
This document is a synthesis of interviews with individuals who have been early adopters of one call-one click services at the national, state, and local levels. It provides advice about partnership building, the planning process, sustainable funding, technology, and other issues.

Questions and Answers (PDF)(210 KB)
This document provides excerpts to the questions and answers that arose during the One call-One click Transportation Services Toolkit Preview, held in Washington, D.C. on December 2, 2010.

CTAA Logo