About This Toolkit

The One Call-One Click Toolkit was created with United We Ride funding from the Office of Disability Employment Policy, U.S. Department of Labor, through a cooperative agreement between the Community Transportation Association of America and the Federal Transit Administration. TransitPlus was instrumental in developing the Toolkit.

If you would like to be put in contact with any of the agencies profiled in the case studies, or if you have any questions about other content in this Toolkit, please do not hesitate to contact the Community Transportation Association of America.


Sheryl Gross-Glaser
Coordination Specialist
Community Transportation Association of America
800.891.0590 x733

Accessibility Statement

We are committed to making our web resources usable by, and valuable to, the widest possible audience, including individuals with disabilities. Many of the documents in the Toolkit are in HTML or in Adobe Acrobat Portable Document Format (PDF). PDF format is used to preserve the content and layout of our hard copy publications. Publications in PDF can only be viewed and printed using the Adobe AcrobatReader, version 3.0 or higher. You can download and get help using the Acrobat Reader at the Adobe Systems, Inc. site. The downloadable Acrobat Reader software is available at no charge from Adobe.

Wherever practical, text equivalents have been added to enhance images and other visual content. Accommodations can be made upon request for transcripts of audio/video content. For more information, please read the CTAA Accessibility Statement, or contact resources@ctaa.org or 800.527.8279.