Classifieds Calendar

These resources approach transportation (and other human services) issues from the perspective of veterans and military families. For specific information on the Veterans Transportation and Community Living Initiative Capital Grants Program, please visit

Webinar Recording: Measuring Performance of your VTCLI Project

Measuring performance and outcomes is part of good project management. It's also a requirement for grantees of FTA's Veterans Transportation and Community Living Initiative. This webinar reviewed VTCLI program goals and objectives. Using these goals and objectives, we presented strategies for measuring project performance, drawing on the real-life experiences of three VTCLI grantees: Dallas Area Rapid Transit (DART); Jacksonville, Fla., Transportation Authority; and Ride Connection of Portland, Ore.

APTA Settlement With ArrivalStar May Help VTCLI Grantees

In 2013, the American Public Transportation Association (APTA) reached a settlement with ArrivalStar (PDF)(67 KB), which is a firm claiming patent rights to real-time information on transit arrivals. Because many VTCLI grantees are considering or deploying systems that provide real-time traveler information, the fact of this settlement is useful information. While the settlement only protects APTA members against current or future claims from ArrivalStar, the information and the reasoning behind this settlement may be helpful to others. This brief is presented for informational purposes only, and is not meant to provide any form or legal advice, nor to advance a position in any current or future legal claims or actions. If you'd like to learn more about patent assertion entities and their involvement in public transit, there's a 2012 article from The Atlantic Cities that may be of interest, as well

An Overview of Data Interoperability for VTCLI Grantees

Many VTCLI grantees are trying to develop systems that allow data to be shared across multiple vendors' platforms. This paper is a basic introduction to the concept of data interoperability. It presents some general information to help you address interoperability in your VTCLI grant. Once you get more technologically involved, interoperability becomes a more challenging issues of coding and protocols, but this brief links to two Transportation Research Board reports that begin to explore the technical side of this concept.

VTCLI Project Webinar: Status and Success Stories Webinar Recording

As part of CTAA's technical support to the FTA Veterans Transportation and Community Living Initiative, we convened a grantee webinar in December 2013 that featured some VTCLI success stories from Florida, Ohio, Wisconsin and California. Since this was a webinar for FTA's grantees, we also included some updates and priorities from the Federal Transit Administration.

VTCLI Project Webinar: Engaging with the Veterans and Military Community Partners in Your Project Area Webinar Recording

As another step in CTAA's technical support to VTCLI, we convened a webinar in February 2014 that centered on the ways in which VTCLI grantees - or any transportation partner, for that matter - could identify and meaningfully engage with the veterans or military stakeholders in their community. This webinar features VTCLI success stories from Washington, Georgia and Florida, and also guides folks through the 8-step online VTCLI Community Engagement Toolkit, prepared for us by Easter Seals Project ACTION.

What You Need to Know About VTCLI, VTS Webinar Recording

There's a lot of buzz these days over the FTA Veterans Transportation and Community Living Initiative, the Department of Veterans Affairs' Veterans Transportation Service, and other activities aimed at improving transportation and mobility for veterans and military families. Are you a VTCLI grantee or applicant wondering what your peers are planning to do? Have you been wondering what's happening within VA Medical Centers surrounding medical transportation for veterans? Do you want to understand these initiatives better so you know what to expect and what is expected of you? Are you simply interested in learning how to work more effectively with veterans' programs and services in your community? This webinar addressed these questions and more.

NRC Report: Transportation for America's Veterans and Their Families (PDF)(431 KB)
Addressing these mobility and transportation-related issues is not just an issue for the Department of Veteran's Affairs or traditional Veterans Services Organizations -- they are shared, societal responsibilities. More specifically, these mobility and transportation related issues are a key component in the ongoing work of the network of mobility providers we call community and public transit and the human services transportation network.

Veterans Transportation and Community Living Initiative: Military Community Transportation Needs Overview (PDF)(556 KB)
This presentation outines the needs of, and transportation service options for, particular groups of veterans and active service members such as Wounded Service Members, Wounded Warrior Families, Other Service Families, Veterans with Disabilities, Low-Income/Homeless Veterans, and Student Veterans.

Department of Veterans Affairs Veterans Health Administration Healthcare System
The Department of Veterans Affairs (VA), Veterans Health Administration (VHA) Healthcare System provides primary care, specialized care, and related medical and social support to serve America's veterans' health and wellness needs. To do this, VHA needs to be a comprehensive, integrated healthcare system providing excellence in health care value, excellence in service as defined by its customers, and excellence in education and research. To enhance the VHA system, the Central Business Office is launching a new transportation program for immobilized and remote VA patients to enhance existing programs implemented by local VA Medical Centers. Veterans Transportation Service seeks to provide transportation services to include vehicle routing/scheduling software for VA Medical Facilities. The ride scheduling and routing systems will include GPS modules for VTS vehicles. VA especially recognizes the problems veterans who are visually impaired, elderly, or immobilized due to disease or disability, particularly those living in remote and rural areas, face in traveling to access VA health care.

Veteran-Directed Home and Community Based Services Program
The Veteran-Directed Home and Community Based Services program provides veterans of all ages the opportunity to choose services to receive at home. This program is offered as a special component to the Administration on Aging Community Living Program. The Administration on Aging and VA joint partnership provides veterans and their caregivers with more access, choices and control over their long-term care services. Veteran-Directed Home and Community Based Services program serves veterans of all ages, including veterans who are young and severely injured.

US Department of Labor Veterans Employment & Training Service
The Veterans Employment & Training Service (VETS) proudly serves veteransand other service members. It provides resources and expertise to assist and prepare them to obtain meaningful careers, maximize their employment opportunities, and protect their employment rights.

Operation Second Chance
Mission Statement: "We are patriotic citizens committed to serving our wounded, injured and ill combat veterans. We support Veterans and their families while they recover in military hospitals, by building relationships and identifying and supporting immediate needs and interests. We are dedicated to promoting public awareness of the many sacrifices made by our Armed Forces."

Recovery Coordination Program
The Recovery Coordination Program provides the support of Recovery Care Coordinators to wounded, ill and injured Service members to ensure they get the non-medical support they need to create the life they want.

National Resource Directory
The National Resource Directory provides access to services and resources at the national, state and local levels that support recovery, rehabilitation and community reintegration.

Easter Seals Veterans Count and the Deployment Cycle Support Program
This program ensures New Hampshire's veterans, service members and their families receive exceptional services maximizing their quality of life in recognition of their service and sacrifice for the community.

Research and Publications

Community Transportation Magazine: Transportation for America's Veterans
By the Community Transportation Association of America
Summary: "This edition of Community Transportation casts light on veterans' transportation challenges and highlights the outstanding work of a number of transit operatorswho are connecting veterans with a better life every day. There is far more activity on veterans transportation than one might imagine and the lessons learned from these systems are invaluable. We also focus on veterans transportation from the perspective of members of Congress and from local transit leaders and advocates, as well as from veterans themselves. The conversation that emerges from both of these roundtables is indicative of the type of discussion that must take place all across the country for mobility options for veterans to expand." Articles in this issue include:

Financing the Operation of Transportation One-Call/One-Click Centers (PDF)(352 KB)
By Chris Zeilinger, Director, National Resource Center for Human Service Transportation Coordination
Numerous federal and state programs include eligible uses and activities that support the operation of transportation one-call/one-click centers. This piece provides an overview of these programs. For some case study examples of how local partners have worked together to establish and operate their own transportation one-call/one-click centers, check out the "local profiles" under the One Call-One Click Transportation Toolkit. Because the Veterans Transportation and Community Living Initiativefunds can only cover capital costs associated with transportation one-call/one-click centers, it is important for applicants to identify other funds to support the operation of these centers.

Improving Mobility for Veterans
By the Transit Cooperative Research Program (TCRP Research Results Digest 99)
Excerpt: "Community transportation providers will need to be proactive in reaching out to veterans organizations if significant improvements in coordination with veterans transportation programs are to be achieved. To improve the mobility of veterans, broad scale, long-term efforts will be needed from key stakeholders at all levels of government." Scott Bogren, Communications Director for the Community Transportation Association of America, adds that, "This report casts both a research and best practice light on the increasingly important issue of transportation for America's veterans and their families. Whether it be trips to health care, employment or even educational opportunities, this important resource covers the veterans transportation issue thoroughly and is already a valued addition to the topic's library."

Under Secretary for Health's Information Letter on Human Transportation Services Coordination (PDF)(32 KB)
By the US Department of Veterans Affairs
In March 2007, the Department of Veterans Affairs (VA) issued an Information Letter that provides VA medical centers with guidance in implementing strategies in response to Executive Order 13330 on Human Transportation Services Coordination (PDF)(89 KB).

Transportation Programs for Veterans, Medicaid, and Emergency Response: Synthesis (PDF)(66 KB)
By the Washington State Department of Transportation
Based on a search of available resources, it appears that most veterans' transportation needs are dictated at the federal level. Some veterans are probably taken care of under Medicaid, depending on their level of benefits. Some states offer reduced public transportation fares and free transportation to medical centers through veterans affairs agencies or at the county or local level. It also appears that most states handle Medicaid transport services through their DSHS equivalent.

Summary of Comments Received from Veterans and Their Supporters at the 2008 Washington State Veterans Forum (PDF)(55 KB)
By the Washington State Department of Transportation
Excerpt: "On Friday, October 13, 2008, the first in the nation Summit on Transportation for Veterans and Military Families was held in the Olympic Peninsula of Washington State. The event was attended by over a 100 people including military veterans and their families, active duty military personnel, Veterans Administration staff, the Washington State Departments of Veterans Affairs and Transportation, and transit systems in the Olympic Peninsula. Also participating at the event were staff for Senator Patty Murray and Congressman Norm Dicks. The Community Transportation Association of America and the Washington State Department of Veterans Affairs co-sponsored the event to bring military, veterans and transit together to talk about common problems and solutions. One major theme consistently heard is that Disabled American Veterans chapters, which provide transportation for Veterans, and transit systems in the Olympic Peninsula, can work and coordinate better. As a result, a group composed of representatives from local transit, government officials, Veterans and Veterans Groups will establish a working group to develop a coordination strategy."


Chris Zeilinger
Director, National Resource Center for Human Service Transportation Coordination
800.891.0590, ext. 717

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