EXPO 2012 May 20-25 in Baltimore, Md

Intensive Training Sessions

The Community Transportation Association's Conference Intensive sessions lead off the annual EXPO and bring together community and public transportation's most respected experts and Presenters with vital, timely topics. These one-, two- and three-day sessions will inspire you with new perspectives and help you learn valuable new skills. Note: Our Conference Intensives meet the training requirement for those seeking CCTM and CTPA certification. All certification courses have a testing component.

Three-Day Classes: May 21-23

  • Vehicle Maintenance Management and Inspection (VMMI)
    Presenter: Halsey King, SAE
    The Vehicle Maintenance Management and Inspection certification training program promotes the community transportation industry's commitment to safe, reliable transportation through building the professional skills of maintenance personnel and managers. This workshop is geared toward enhancing the skills of maintenance technicians and maintenance managers.
  • Passenger Service and Safety (PASS) Train the Trainer Workshop
    Presenter: Russ Parish
    Attendees will receive training and a professional certification in the critical elements of safety, sensitivity and passenger assistance. This workshop is designed as a three-day Train-the-Trainer to certify trainers who can then train drivers in the passenger assistance techniques and sensitivity skills appropriate for serving persons with disabilities. Special Note: This workshop is specially discounted for Roadeo Drivers.
  • Advanced Transit Management
    Presenters: Carol Wright and Keven Anderson of SURTC.
    Are you ready to rise to the next level? We can help! Advanced Transit Management targets experienced transit managers who want to build upon their existing knowledge base and further develop their expertise and managerial skills. This course will provide you with opportunities to reinforce your passion for transit and the tools to be a more effective leader. Some of the topics covered include: Solving Human Resource Dilemmas; Examining Efficiency, Cost Containment, and Service Quality; Moving from Performance Measurement to Performance Management; Implementing Technology; Evaluating Service Expansion or Reduction; and Best Practices in Small Urban and Rural Transportation. The take-home resources and ready-to-implement forms are a bonus.

Two-Day Classes: May 21-22

  • Certified Community Transit Supervisory (CCTS)
    Presenter: Mike Noel
    The best public and community transportation operations are those that are managed effectively and efficiently. In this certification workshop learn to develop and demonstrate your ability to manage front-line transit employees, ensuring system safety and reliability in the process. Note: Participants in this class will be asked to take a professional certification exam, given on Wednesday May 23. This class is designed for the men and women who directly supervise drivers, dispatchers, and other front-line transit operating staff. This year's training will also feature an on-line component as a prerequisite to in-person conference training.
  • Professional Dispatching and Scheduling (PDS)
    Presenter: Peter Albrecht
    In this certification workshop learn to develop and demonstrate expertise in maximizing the efficient delivery of demand-responsive transportation, conveying riders' requests into affordable and appropriate trips, and making effective use of your transit system's resources. Designed for the scheduler or dispatcher and relevant for any demand-responsive or fixed-route environment.
  • Preparing for the CCTM and CTPA Examinations
    Presenter: Chris Zeilinger
    Prepare for our industry's professional management examination, and gain a fresh overview of all the key ingredients of effective transit management. State transit personnel are encouraged to take this class as part of their Certified Transit Program Administrator (CTPA) study program. Note: Participants in this class will be asked to take a professional certification exam, given on Wednesday May 23. This course is designed for senior-level community transit managers with some experience who are looking to broaden their knowledge base and build on their professional skills.
  • Certified Safety and Security Manager (CSSM)
    Presenter: Ream Lazaro
    Assure your transit system's commitment to safety and security through participation in our Certified Safety and Security Manager Program. Following the Federal Transit Administration Model Bus Safety Program guidelines, this certification program will help you identify your system's strengths, and provide you with tools for improving the safety of your passengers, your staff, your equipment and your future. Note: Participants in this class will be asked to take a professional certification exam, given on Wednesday May 23. Safety officers, operations managers and senior or supervisory staff will gain the most for themselves and their organizations by seeking this professional certification.

One-Day Classes: May 21

  • Human Resource Management for Supervisors
    Presenter: Caryn Souza
    Expand the skills that will help you achieve the greatest effectiveness from your workforce. In this interactive session, you will learn how to effectively hire the right people, evaluate job skills that directly relate to your job requirements, establish performance standards, and coach and counsel to motivate employees for peak performance. Promote your organization's values in its human capital and succeed at being a compassionate, professional employer. If you manage people, this session is for you.
  • Transit Marketing for Community and Public Transportation
    Presenter: Selena Barlow
    This class will challenge your pre-conceived notions of transit planning, community vision, economic development and organizational mission, while providing the marketing ideas and techniques that can bring your transit organization into its desired future. Transit managers and marketing staff, board members and mobility advocates will all benefit from this outstanding class.
  • Developing Policies and Procedures for Transit
    Presenter: Dave Cyra
    Whether new to the transit industry or a seasoned veteran, you will see and learn many new approaches to the management and supervision of transit operations. This workshop features an electronic library of forms plus policies and procedures guidelines gleaned from model transit organizations across the country. This session is ideal for all types of transit system personnel: from managers to supervisors to board members.

One-Day Classes: May 22

  • Financial Management for Transit Agencies
    Presenter: A.T. Stoddard
    In today's financial management you cannot afford to be without top-notch financial management skills. You must know your true costs of providing service and be able to track those costs and manage your cash flow. Learn how to use financial information, operations data, and proven financial strategies to plan, develop, and implement your transit system objectives. Learn what data to collect and monitor to ensure success and to evaluate potential changes in service: whether it is new service, service enhancements, or reductions in service. This one-day session will provide tools that any transit manager or supervisor can use with existing data and financial reports.
  • Thinking Like a Business
    Presenter: Joseph Seitz
    Many in the community and public transit field understand transportation planning, but how many understand business planning and its impact on the service we provide everyday? In this one-day session you'll learn how to develop an appropriate business plan for your agency, and how that plan can help you meet the system's goals: whatever they might be. Effective business plans can guide your technology and capital expenditures, marketing campaigns and even service provision.
  • How to Address the Issue of Distracted Drivers
    Presenter: Jim Holman
    As more systems rely on driver communication to make real-time changes, agencies have to alter the way they do business to prevent minor incidents or catastrophic accidents. The course will discuss problem identification, impact and corrective measures as well as look at solutions to driver distractions that include changes in policy, technology and situational awareness. Note: This workshop is disconted for Roadeo drivers.