CTAA can be your partner in developing customized training courses in any area of critical need. We will help to meet your customized training needs with our own staff and resources, or will help you identify and obtain the particular training assistance you need for any conceivable situation.

Program topics can be selected from the existing courses or can be custom designed based on the interests and needs of the group. All courses are coordinated by our Training Coordinator, who will also assist in identifying potential partnerships and collaborations.

Many of our courses are offered on-site at different organizations, tailored to meet specific needs. This on-site training is convenient, cost effective and allows you to assist in the design and delivery of the program.

For your convenience we have organized courses as tracks to assist you in identifying areas that may be of importance to your transit system. If your particular training needs are not listed, please contact us for advice and assistance.

Non-Emergency Medical Transportation: The Keys to NEMT Success

Today there is never-before-seen complexity in the non-emergency medical transportation field. Limited funding combined with growing patient loads has states seeking intermediaries that can control costs through competition. Community and public transportation providers must become efficient, safe, cost effective and accountable to maintain these important medical transportation services. The Community Transportation Association, in response to requests from its members, is introducing a new initiative -- The Keys to NEMT Success -- which will give community and public transit providers the tools, resources and benefits they need to make them central players in this new medical transportation environment.

Examples of training subjects include

  • Value: Determining the true cost of service
  • Pricing: Lowering your costs to be competitive
  • Negotiation: Winning through persuasion
  • Accountability: Building a recordkeeping and reporting process
  • Training: Focusing on the patient

Transit System Development

Developing a new transit system or adding to existing service within a transit agency can be daunting. Many steps and procedures must be followed to complete the planning process. Transit managers who are willing to 'forward think' and provide realistic goals for their organizations will be successful in implementing new service. Learning to develop this plan is essential and we can customize training in all or some of these subject areas:

Examples of training subjects include

  • Developing a Transportation Advisory Board
  • Strategic Planning
  • Funding Allocations
  • Establishing Performance Goals
  • Developing a Service Implementation Schedule
  • Determining Current System Shortcomings
  • Pursuing Coordination Strategies
  • Developing a Passenger Feedback System
  • Designing Brochures
  • Advertising and Promoting Service
  • Developing Annual Reports
  • Revenue Comparison
  • Contracting with New Agencies/Weekend Service
  • Links & Resources

Financial Management

Proper financial management is essential to the community transportation organization. Financial management activities involve daily tasks such as maintaining current accounting records, handling cash, and managing accounts receivable. This functional area also involves preparing budgets, developing cost allocation plans, and other activities that occur on an annual basis. Includes grant writing, financial and cash management, budgeting, risk management, fare policies, cost allocation, protective controls and payroll procedures. Learning to develop this plan is essential and we can customize training in all or some of these subject areas:

Examples of training subjects include

  • Accounting Procedures and Practices
  • Cash Management
  • Cost Allocation
  • Performance Evaluation
  • Budgeting
  • Financial Reports
  • Funding Regulations
  • Audits
  • Business Plan
  • Links & Resources


Operations management is concerned with the day-to-day decision-making that keeps an organization running in a way that best helps it to meet its goals and objectives. Both the number of topics related to operations management and the uniqueness of community transportation systems are considerable.

Examples of training subjects include

  • Service Design
  • System Safety and Security
  • Fleet Management
  • Customer Service
  • Measuring Performance
  • Links & Resources

Procurement and Contracting

The procurement of goods and services and executing related contracts is a major function of transit management. In addition to seeking to obtain the highest quality products and services at the lowest possible price, this function must be performed in compliance with governing federal and state laws and rules and transit system policies.

Examples of training subjects include

  • Steps in the Procurement Process
  • Governing Laws & Rules
  • Specifications
  • Procurement Methods
  • Solicitations -- IFBs and RFPs
  • Receive Bids/Proposals, Evaluation, & Selection
  • Service Contracts & Equipment Leases
  • Contract Execution
  • Dispute Resolution
  • Monitoring Contract Performance

Human Resource Management

Employees are the most-valued asset a company or organization has, so it is of utmost importance that leadership handles employees professionally and fairly. It is important to learn how to effectively hire the right people, evaluate job skills that directly relate to your job requirements, establish performance standards, and coach and counsel to motivate employees for peak performance.

Examples of training subjects include

  • Labor relations
  • Volunteer management
  • Volunteer Risk Management and Liability
  • Employee policy development
  • Supervision of employees
  • Performance Management
  • Coaching and Counseling
  • Motivating employees

If you would like to have a training that is not listed, contact us and we'll customize a training to meet your needs

Len Cahill
Director, Professional Development Services/Training
Telephone: 202.415.9653
800.891.0590 x705
fax: 202.737.9197