Passenger Service and Safety (PASS) Trainer and Driver Certification

PASS Logo Passenger Assistance Safety and Sensitivity (PASS) Trainer and Driver Certification program ensures that community transportation drivers have current expertise in passenger assistance techniques and sensitivity skills appropriate for serving persons with disabilities. The PASS program is designed as a three-day Train-the-Trainer to certify trainers who can then train drivers or as a two-day Driver program in which our instructors train your drivers. Some of the advantages of offering the PASS certification program is the ability to reduce organizational liability; comprehensive, up-to-date training on the assistance drivers should be providing to passengers with special needs; intensive emergency situation training; certification oversight provided by national leaders in the community transportation field; and updates for all participants on relevant regulatory changes. The certification is valid for three years and can be renewed on-line or by attending a PASS workshop.

We are pleased to announce that in cooperation with the University of Wisconsin (UWM) School of Continuing Education, CTAA's certificate programs now offer continuing education units, or CEUs.

The course outline for the two-day driver certification program as well as the three-day trainer certification includes:

  • Day 1: Trainer Certification
    • Introduction
    • You as a Professional
    • Customer Service: Who are your Customers; Communication; Stress Management
    • Americans with Disabilities Act
    • Service Animals
    • Disability Awareness: Assisting the Visually Impaired; Hidden Disabilities; Stroke; Epilepsy and Seizure Disorders
  • Day 2: Trainer Certification
    • Bloodborne Pathogens (Hepatitis A,B,C; HIV, Dialysis)
    • Wheelchairs
    • Lift Operating Procedures (Hands On Training)
    • Wheelchair and Occupant Securement (Hands On Training)
    • Emergency and Evacuation Procedures
    • Driver / Passenger Sexual Improprieties
    • Driver Certification Examination
  • Day 3: Trainer Certification and Trainer Recertification
    • Analyzing Tasks and Setting Objectives
    • Working with Course Outlines, Lesson Plans and Audio-Visual Aids
    • Delivering Training both in the Classroom and on the Job
    • Using Training Tools
    • Review and Trainer Certification Examination

What is the cost of the training?

  • Closed enrollment setting: All inclusive CTAA member rate of $7,500 for state, local and community transit organizations sponsoring this training workshop- this includes all travel and related expenses for the trainer and all workshop materials. It would be the host's responsibility to supply the classroom site, a wheelchair, a lift-equipped vehicle and audiovisual equipment.
  • CTAA members sponsoring this workshop will receive a $500 discount
  • Class size: limited to sixteen persons
  • Participants cover their own costs related to attend the training
  • Open enrollment setting: $500 per participant

When and where is the training provided?

  • Closed enrollment classes may be requested by a local, regional, or state agency
  • Open enrollment classes are being offered at regional venues around the country.

Email training@ctaa.org for the latest offerings; visit our training calendar for more information on the PASS program.


Len Cahill
Telephone: 202.415.9653
800.891.0590 x705
fax: 202.737.9197