Certificiation logo

Passenger Assistance Sensitivity and Safety (PASS) Trainer and Driver Certification

PASS Logo The (PASS) Trainer and Driver Certification Program ensures that community transportation drivers have current expertise in passenger assistance techniques and sensitivity skills appropriate for serving persons with disabilities. The PASS program is designed as a three-day Train-the-Trainer to certify trainers who can then train drivers or as a two-day Driver program in which our instructors train your drivers. Some of the advantages of offering the PASS certification program is the ability to reduce organizational liability; comprehensive, up-to-date training on the assistance drivers should be providing to passengers with special needs; intensive emergency situation training; certification oversight provided by national leaders in the community transportation field; and updates for all participants on relevant regulatory changes. The certification is valid for three years and can be renewed on-line or by attending a PASS workshop.

We are pleased to announce that in cooperation with the University of Wisconsin (UWM) School of Continuing Education, CTAA's certificate programs now offer continuing education units, or CEUs.

The course outline for the two-day driver certification program as well as the three-day trainer certification includes:


Day 1: Trainer Certification

  • Distracted Driving and Driver Fatigue
  • Transit Employee Occupational Safety and Health
  • You as a Professional
  • Professional Driving
  • Customer Service
  • Communication
  • Stress
  • People First Language
  • Americans with Disabilities Act
  • Assisting Passengers with Service Animals
  • Disability Awareness
  • Diabetes
  • Epilepsy or Seizure Disorders

Day 2: Trainer Certification

  • Bloodborne Pathogens
  • Kidney Dialysis
  • Mobility Equipment and Features
  • Lift Operating Procedures (Hands-On Training)
  • Wheelchair and Occupant Securement (Hands-On Training)
  • Transporting and Aging Society
  • Sexual Harassment
  • Accidents and Emergencies
  • Evacuation
  • Fire Extinguishers

Day 3: Trainer Certification and Trainer Recertification

  • Concepts
  • Elements of Training
  • Characteristics of Adult Learners
  • Characteristics of a Good Trainer
  • Conduct of the Instructor
  • Motivation
  • Advice to Instructors
  • Certification and Recertification examination

To be certified as a PASS Trainer, you must attend all three days of training!


Len Cahill
Telephone: 202.415.9653
800.891.0590 x705
fax: 202.737.9197