PDS: Effective, Efficient Dispatching and Scheduling
Effective dispatching can make or break a community transportation organization. In its mission to ensure the effectiveness and viability of community transportation organizations, the Community Transportation Association provides a two-day training program designed for demand response operations. The Professional Dispatching and Scheduling (PDS) training program focuses on operational efficiency as well as customer service techniques. Persons who successfully complete this course will have developed and demonstrated their expertise in maximizing the efficient delivery of demand-responsive transportation, conveying riders' requests into affordable and appropriate trips, and in making effective use of their system's transportation resources. Once issued, certification remains valid for three years and can renewed on-line or by attending a PDS workshop.
Participants who have successfully completed the examination component will receive a certificate and PDS lapel pin. In addition, the Community Transportation Association maintains permanent records of PDS certifications.
We are pleased to announce that in cooperation with the University of Wisconsin (UWM) School of Continuing Education, CTAA's certificate programs now offer continuing education units, or CEUs.
The course outline for the newly updated "PDS 5.2" two-day certification program includes:
What is the cost of the training?
When and where is the training provided?