National Volunteer Transportation Center


National Volunteer Transportation Center

The Center was created in 2014 response to the outpouring of interest in volunteerism related to the delivery of transportation services to many population groups including children, work force participants and older adults. Each of the founders have extensive experience in studying, supporting, and delivering volunteer transportation and are aware of the positive experience of those who volunteer to provide services as well as the many benefits accorded to those who receive the services. The founders are: Community Transportation Association of Washington, D.C.; the Beverly Foundation of Albuquerque, N.M.; Ride Connection of Portland, Ore.; VIS Volunteers Insurance of Woodbridge, Va.; and AlterNetWays of San Francisco, Calif.

Online Professional Certificate in Organizing and Managing Senior Transportation Options

Drs. Helen Kerschner (Director of the National Volunteer Transportation Center) and Nina Silverstein (Professor, Gerontology Department, UMass Boston) both fellows of the Gerontology Institute, are now in their 5th year of offering this professional certificate to people working in the fields of aging, volunteer transportation and general transportation. The certificate is offered through the Gerontology Institute and the College of Advancing and Professional Studies, UMass Boston. The online class has both asynchronous modules and bi-weekly synchronous virtual classroom sessions on Wednesday nights, 6:30-8 p.m. (EDT) beginning the week of Sept. 11. Drs. Kerschner and Silverstein have recently completed a supplemental textbook on the subjects included in the class. The textbook will be available in early 2018. For more information about the course and registration, please visit

Toyota Announces Recipients of 2016 STAR Awards

The Verde Valley Caregivers Coalition of SedonaToyota recently announced the winners of the 2016 STAR Awards presented to volunteer transportation programs of excellence. The Verde Valley Caregivers Coalition of Sedona, Ariz. was awarded the Grand Star Award, a 2017 Toyota Sienna Mobility Vehicle.

"Mobility is deeply personal, especially when the absence of it creates limitations and impacts quality of life and overall wellbeing," Albert Smith, Jr., Toyota Motor North America group vice president, social innovation, said. "At Toyota, we believe mobility is the freedom to move and helps build connections to loved ones, the community and basic necessities. The Verde Valley Caregivers Coalition, and all the STAR award winning organizations, are true examples of this and are enriching the lives of community members in need through critical transportation solutions."

Verde Valley Caregivers Coalition, provides volunteers, programs and services to support adults in need of assistance in maintaining their independence and quality of life at home. In 2016 alone, 350 volunteers provided services to more than 2,300 adults in need, including 23,000 unique trips and nearly 2,000 friendly visits.

In its 16th year, the annual STAR Awards recognize outstanding volunteer transportation programs, and enable winners to continue the involvement of their volunteer drivers by promoting and providing transportation services. The awards are organized by the National Volunteer Transportation Center (NVTC, a project of the Community Transportation Association of America.

Volunteer Driver Recruitment Handbook Available

Volunteer driver program managers face a variety of recruitment challenges, use a variety of recruitment methods, target a variety of people, recruit through a variety of organizations, create a variety of messages, use a variety of strategies, and communicate their "ask" in a variety of ways. To help volunteer transportation programs in this task, the National Volunteer Transportation Center (NVTC) has created a handbook based on the knowledge and experience of the many volunteer programs that have participated in the annual STAR Awards program. The handbook was developed by Dr. Helen Kerschner and is made possible by support from Toyota.

Online Course for Volunteer Drivers Now Available

CTAA's National Volunteer Transportation Center and the Volunteers Insurance Service Association, Inc. have teamed up to create a new online course specifically designed for volunteer drivers.

The course is self-paced, and takes about 45 minutes to complete. Topics include:

  • Communication with passengers
  • Safety of the volunteer's vehicle
  • Defensive driving
  • Avoiding distractions
  • Liability and insurance

William R. Henry, Jr. Executive Director of the Volunteers Insurance Service Association, Inc. developed the program. He says: "The course is designed to help volunteers drive like professionals -- always prepared to carry out their responsibilities safely. Because it is an online, self-paced course, it also respects the volunteer's time. Finally, it is a great risk management resource for the organization sponsoring the transportation program."

The cost of the course is $7.50/person for drivers from CTAA or VIS member organizations and $10/person for all others. Group discounts are available. Contact for more information on the course or to inquire about group discounts.

Ready to register for the course? Follow this link and get started!

The AlterNetWays Company: Assisted Rides Program Beverly Foundation Legacy Ride Connection VIS CTAA