One-Call/One-Click Operations Guide

This guide has advice for creating, expanding or better operating a one-call or one-click service. Many facets of these operations are addressed relating to organization, maintenance, staffing, and interacting with members of the public. Sample documents appear at the end of the guide.

Full Guide

Guide by Chapter

The One-Call/One-Click Operations guide was prepared for the Federal Transit Administration by the National Association of Area Agencies on Aging (n4a), under contract to the Community Transportation Association of America.