RideScout Register at Cvent for EXPO 2015
EXPO 2015 logo; Tampa, Fla., May 31-June 5

Workshops

The best training sessions in the industry taught by recognized experts and with timely, useful topics is what makes EXPO so valuable. These sessions are tailored to meet the specific needs of community and public transportation managers, officials and advocates. All EXPO registrants are able to participate in any session.

The workshops are held concurrently on Wednesday, June 3 from 9:00-10:30 a.m., and again from 3:15-4:45 p.m. They begin again the next morning, Thursday, June 4 with sessions from 8:30-10:30 a.m. and afternoon discussion forums, called Idea Cafes, from 2:30-4:30 p.m.

View by Track

Click on an icon to view the workshops organized by track.
Communications Improving Service Delivery Ridesharing Harnessing New Technology Developing Better Outcomes The Changing Role of Community Transportation Tribal Transit

Wednesday, June 3, 9:00-10:30 a.m.

  • You Can Harness the Synergy of Transit and Bikeshare Programs
    "Bike Share as Transit"
    Most transit systems across the country operate independently from local bikeshare systems and bicycle infrastructure. However, coordinating the two systems can support the growth of both modes and provide a more integrated trip for users. This workshop will demonstrate how transit systems can work with local stakeholders and decision makers to coordinate their transit services with the local infrastructure and bikeshare systems, and in some cases, start-up and operate their own bikeshare system to complement and/or supplement existing services.
    Track: Ridesharing
    Moderator: Caryn Souza, CTAA, Washington, D.C.
    Speaker: Eric Trull, Coast Bike Share, Tampa, Fla.
    Room: Tampa Convention Center, Room 23

  • Personalization of Transportation
    Presentation: The Personalization of Transportation
    Existing transit systems divide into demand response and fixed route, but new public and private transit and transportation services are using technology to blur those lines. In this session, we have speakers who will discuss how transit and private transit-like systems are developing and providing demand-based transportation for the general public. Our speakers represent a range of perspectives, experience, and opinions about the future of publicly available transportation. This will be an interactive session with attendees and we anticipate hearing your thoughts about the beginning of this revolution in the way transit and community transportation operate.
    Track: Harnessing New Technology
    Moderator: Sheryl Gross-Glaser, CTAA, Washington, D.C.
    Speakers: Randy Farwell, Nelson/Nygaard, Jacksonville, Fla; Steve Polzin, Center for Urban Transportation Research, University of South Florida, Tampa, Fla.; Matt George, Bridj, Cambridge, Msss.; Dan Winston, SPLIT, Washington, D.C.
    Room: Room: Tampa Convention Center, Room 22


  • Creating the Nation's First Transit-Community Center: An Example of Rural Transit Oriented Development
    Long thought to be only applicable to urban transit, TOD (or transit oriented development) can be just as effective in rural areas. By using rural transit funding, local sources and creating a vibrant partnership, Mason Transit Authority developed a successful community center and helped revitalize a small town.
    Track: Improving Service Delivery
    Speakers: Kathy Geist, Brad Patterson, Christina Kramer, Mason Transit Authority, Shelton, Wash.
    Room: Tampa Convention Center, Room 25

  • Let's Go To The Video Tape
    Presentations: Video on a Shoestring Budget
    Vertical Video Syndrome - A PSA
    It's a visual world out there. Learn how to produce professional, low-cost videos that will attract an audience and change your system's image. Thanks to cost-effective technology and software, smaller transit operations can now take advantage of the power of videos to communicate important messages.
    Track: Communications
    Moderator: Scott Bogren, CTAA, Washington, D.C.
    Speakers: Bob Lasher, Pinellas Suncoast Transit Authority, Sarasota, Fla.; Elaine Wells, Ride Connection, Portland, Ore.
    Room: Tampa Convention Center, Room 20

  • NEMT & ADA Transportation: Promising Practices
    Presentation (PDF)
    Dual eligible status also applies to transportation. A person who is eligible for Medicaid transportation services may or may not be eligible under the Americans with Disabilities Act for Complementary Paratransit. The rules for service provision are vastly different yet many local transit agencies do not have a definitive policy for which is which and what services the passenger can expect. This session will present those differences and suggest policy that each transit agency may adopt as their own.
    Track: Improving Service Delivery
    Speakers: Bob Carlson, CTAA, Washington, D.C.; Dale Marsico, CTAA, Washington, D.C.; Steve Fittante, NJ Transit, Newark, N.J.
    Room: Tampa Convention Center, Room 16

  • Beyond the Silo: Strategies for Effective Health/Transportation Sector Collaboration
    The Children's Health Fund research and program experience has determined that lack of non-emergency medical transportation, particularly in rural communities, has a significant, demonstrable impact on child health access and severely undermines the potential for appropriately connecting children and families to a medical home. Recognition of the critical role of partnerships with stakeholders, medical and transportation providers will ensure appropriate access to transportation resources that are essential to realization of the goals of national health reform. Join us for an informative conversation about the latest work being undertaken by the Childrens Health Fund and Community Transportation that is bringing medical professionals and transportation providers together.
    Track: Developing Better Outcomes
    Speaker: Dennis Johnson, Children's Health Fund, New York, N.Y.
    Room: Tampa Convention Center, Room 24


  • Upskill Your Frontline Workforce: National Resources and Local Implementation
    Presentation
    Small, rural and tribal agencies face unique challenges recruiting, retaining and cultivating the skills of their frontline operations and maintenance workforce. Bring yourself and your colleagues to this interactive workshop, where the Transportation Learning Center will share resources available for frontline workforce training established in the past 15 years. Learn about transit workforce trends, national training standards, online sharing of transit training materials, leveraging large agency training via distance and hybrid learning, and mentoring, among other. Representatives from small agencies at various stages of implementation will also share their experience in this work.
    Track: The Changing Role of Community Transportation
    Speakers: Jack Clark and Xinge Wang, The Transportation Learning Center, Washington, D.C.
    Room: Tampa Convention Center, Room 15

  • How to Bond with Riders over Fare Collection? Tap into Their Aspirations (Sponsored by RouteMatch)
    Join us in this interactive, automated fare collection session where you'll be learning about faring trends and how to take rider experience to a new level through innovative faring technologies. We will explore how faring can be used as an aspirational tool that extends beyond just providing rider convenience and cashless options. Attendees will learn how faring relates to constant connectivity, flexibility and spontaneity and has served as a springboard to capture the mindshare of customers outside of transit and adopted for transit.
    Speaker: Pepper Harward, RouteMatch, Atlanta, Ga.
    Room: Tampa Convention Center, Room 5

Wednesday, June 3, 3:15-4:45 p.m.

  • The Bridge Between Fixed Route and Demand-Response Transportation: Flexible Service Routes
    Presentation: Swedish Service Routes, American Style: Case Studies of ADA Paratransit and Local Bus Applications
    White Paper: Adapting the Swedish Service Route Model to Suburban Transit in the United States
    The small urban transit provider is primarily a fixed route system and it must also provide the complementary paratransit that is required in order for persons with disabilities to fully access their public services. The evolution of local service policy has, in some case, led to services being provided above and beyond what is required by the Americans with Disabilities Act. While those enhanced services are good for some persons with disabilities, they may be denying service to others. Unless your system has sufficient funding to provide ALL trips requested by persons with disabilities, going out of area may be creating unacceptably long trips and missed trips. This session examines this important topic and offers solutions.
    Track: Improving Service Delivery
    Speakers: Bob Carlson, CTAA, Washington, D.C.; Steve Fittante, NJ Transit, Newark, N.J.
    Room: Tampa Convention Center, Room 25
  • Don't Be Afraid of Your Data: Make Your NTD Reporting Work For You
    How can you get the most out of the data you collect and send in to the National Transit Database? Technologist Farhan Daredia of TransitLabs will show how the professionals analyze and cut NTD data to reveal transit truths. Can you increase your formula funding? Are you counting properly? Learn how to make your data work for you.
    Track: Harnessing New Technology
    Moderator: Scott Bogren, CTAA, Washington, D.C.
    Speakers: Farhan Daredia, TransitLabs, Washington, D.C.
    Room: Tampa Convention Center, Room 16

  • New Initiatives and New Staff: A Focus on Rural and Specialized Programs from the FTA

    Presentation: Expanding Mobility Through FTA New Initiatives and New Staff
    Staff from FTA's Rural and Targeted Programs Division will discuss the new "Rides to Wellness" project, new technical assistance resources, and new directions and opportunities in both the 5310 and 5311 programs.
    Track: The Changing Role of Community Transportation
    Speakers: Mary Leary, Danielle Nelson, Valencia Mcferrin, and Hendrik "Rik" Opstelten, FTA, Washington, D.C.
    Room: Tampa Convention Center, Room 18

  • Procurement for Small and Medium Transit Systems
    Presentation: Overview of Transit Procurement for Senior Leadership
    An overview of transit procurement, emphasizing "best practices" for contract procurements by small and medium transit systems who are recipients of FTA funding. The workshop provides participants with a framework for examining basic issues pertaining to third-party contracting and introduces minimum standards for individual agency practices.
    Track: The Changing Role of Community Transportation
    Speaker: Paul Larrousse, NTI, Brunswick, N.J.
    Room: Tampa Convention Center, Room 19

  • Safety Management Systems (SMS) for Executives
    Presentation: Orientation to Safety Management Systems
    This session for the transit executive features key aspects that top executives want to know about on implementing a Safety Management Systems approach for their agencies. As the USDOT is moving towards an SMS approach for all modes, find out why FTA is implementing SMS and how you can use SMS to answer the Board's, the public's, rider's and employees' critical safety questions in order to prevent safety incidents and accidents. SMS is scalable and applies to transit agencies of all sizes, complexity and operating environments.
    Track: Improving Service Delivery
    Speaker: Brian Alberts, FTA Office of System Safety, Washington, D.C.
    Room: Tampa Convention Center, Room 20


  • Apps, Apps, and More Apps: Making Them Work for You
    Presentation: Enabling Better Mobility Through Innovations For Mobile Devices
    Learn about the impact of smartphone apps and social media on service delivery and how to develop one for your system. Hear from the developers of the Travel Assistance Device (TAD) app, designed for individuals with intellectual disabilities to help them use fixed-route transit instead of more costly paratransit; and the OneBusAway app, which gives real-time arrival information to riders on their smartphones.
    Track: Communications
    Speakers: Shannon Haney, HART, Tampa, Fla.; Sean Barbeau, CUTR, Tampa, Fla.; Mark Sheppard, HART, Tampa, Fla.
    Room: Tampa Convention Center, Room 22


  • Build It Well, and They Will Ride: The Mercer County ZLine (Sponsored by The National Center for Mobility Management)
    Presentation: Build It Well, and They Will Ride: The Mercer County ZLine (PDF)
    In this workshop, we will explore three components of designing a responsive transportation service: 1) Understanding customer needs, 2) Iterating the service until you know riders will use it, it can be launched well, and it has financial support, and 3) Attracting and retaining customers. Learn how the Greater Mercer TMA and partners far exceeded the expectation of its new ZLine shuttle, that serves industrial park employees and Amazon. This workshop will benefit both those working on job access challenges, as well as other transportation needs.
    Moderator: Carolyn Jeskey, CTAA, Washington, D.C.
    Speakers: Cheryl Kastrenakes, Greater Mercer TMA, Princeton, N.J.
    Room: Tampa Convention Center, Room 15

  • The Money Issue: Financing and Funding Tribal Transit
    Presentation
    This workshop covers the multiple resources to support tribal transit programs - from conventional FTA funding to non traditional sources.
    Track: Tribal Transit
    Moderator: Charles Rutkowski, CTAA, Washington, D.C.
    Speaker: Fred Schmidt, University of Vermont, Burlington, Vt.
    Room: Tampa Convention Center, Room 24

Thursday, June 4, 8:30-10:30 a.m.

  • Aren't You Really a Mobility Agency? Why The Vanpool Works for Transit
    Presentation: Aren't You Really a Mobility Agency? Why The Vanpool Works for Transit
    Transit services are the backbone of transportation options in most communities, but they do not reach-or appeal to-all audiences. It's good to know that transit agencies can offer other options to communities. One affordable, flexible, and basically self-sustaining option is the vanpool. Vanpools can appeal to a different population segment, offering an affordable, direct origin-to-destination express service that is affordable. A vanpool program is easily scalable, so it can start small and grow as the transit agency becomes more adept at offering this service. For urban and small transit-intensive cities, vanpool miles traveled are added to your NTD-reported transit miles, and thus can have a positive impact on your funding. This workshop will guide interested transit agencies in how to begin and sustain a vanpool program.
    Track: Ridesharing
    Moderators: Caryn Souza and Bob Carlson, CTAA, Washington, D.C.
    Speakers: Kevin Coggin, Coast Transit Authority, Gulfport, Miss.; Lyn Hellegaard, Missoula Ravalli TMA, Missoula, Mont.
    Room: Tampa Convention Center, Room 25

  • Promising Practices in One-Call, One-Click Services (Sponsored by The National Center for Mobility Management)
    Presentation: Coordinated Regional Mobility
    Master presentation: Promising Practices in One-Call, One-Click Services
    One-call or one-click services provide single-point transportation information access that makes connecting to a variety of transportation services simpler for customers. As one-call and one-click services become more advanced, they allow customers to schedule and receive confirmation of rides, pay for rides, get real-time information, and much more. Join this session to learn how regional organizations have used technology to strengthen transit providers' ability to meet agency and customer needs in more effective ways.
    Track: Harnessing New Technology
    Moderator: Sheryl Gross-Glaser, CTAA, Washington, D.C.
    Speakers: Liz Peak, Jacksonville Transportation Authority, Jacksonville, Fla.; Janae Futrell, Atlanta Regional Commission, Atlanta, Ga.; Kim Angel, Macon County Transit, Franklin, N.C.
    Room: Tampa Convention Center, Room 18

  • Embracing Innovation: Directing Your System Into the Future
    Organizations can adopt strategies refresh institutional mindsets so that all personnel - from board to staff - embrace innovation and change. This workshop attendees proven examples of how to think about the trajectory of their system in a different way.
    Innovation in Athens, Georgia
    Innovation: A Way of Life at Via, Boulder, Colorado
    Pennsylvania Public Transportation Association: Embracing Innovation
    Track: The Changing Role of Community Transportation
    Moderator: Elaine Wells, Ride Connection, Portland, Ore.
    Speakers: Lenna Kottke, VIA, Boulder, Colo.; Butch McDuffie, Athens Transit, Athens, Ga.; LeeAnn MacWilliams, Pennsylvania Public Transportation Association, Harrisburg, Pa.
    Room: Tampa Convention Center, Room 19

  • Is Your Drug and Alcohol Testing Program in Compliance with DOT Regulations?
    Presentation: Is Your Drug and Alcohol Testing Program In Compliance With DOT Regulations?
    This workshop will be an overview of the drug and alcohol testing program requirements for transportation agencies that fall under the regulations of the Federal Motor Carrier Safety Administration (FMCSA) and the Federal Transit Administration (FTA). In the presentation, there will be discussion of the similarities and differences between FMCSA and FTA regulations, vendor oversight, and how to prepare for a drug and alcohol testing program compliance review.
    Track: Improving Service Delivery
    Speaker: Jeff Waxman, Illinois Department of Transportation, Chicago, Ill.
    Room: Tampa Convention Center, Room 20

  • Nimbleness Gets the Prize: Innovative Strategies for Delivering Health Care Transportation
    Providing health care-related transportation has always been complicated, but is even more so now with changing patterns of health care delivery and emerging new transportation options. Decades-old transportation strategies are no longer a good fit in these new times. In this two-hour session, you will hear directly from a health care provider about her patients' transportation difficulties and solutions she is thinking of, as well as examples of innovative options that transportation providers can build into their business model.
    Track: Developing Better Outcomes
    Moderator: Amy Conrick CTAA, Washington, D.C.
    Speakers: Dale Marsico, CCTM, CTAA, Washington, D.C.; Rex Knowlton, CCTM,, Knowlton Advisors, Cinnamonson, N.J.; Jessica Simpson, Health & Hope Clinic, Pensacola, Fla.; Bob Carr, Common Courtesy, Inc., Atlanta, Ga.; Alan Mandel, Good Wheels, Fort Myers, Fla.
    Room: Tampa Convention Center, Room 21

  • Fostering Safety and Security in Community Transportation
    Presentation: FTA Safety Update
    Presentation: Changes to Wheelchair Transportation Regulations
    White Paper: WC18/WC19/WC20
    Safety has always been a primary concern for community transportation professionals. Since the passage of MAP-21 safety and security have been gained an even higher profile. Panelists will discuss new requirements for wheelchairs, FTA safety initiatives and regulations, and the CTAA safety and security programs.
    Track: Improving Service Delivery
    Moderator: Charles Dickson, CTAA, Washington, D.C.
    Speakers: Darren Reaume, Q'Straint, Ft. Lauderdale, FL; Lisa Staes, Univ. of South Florida, Tampa, FL; Brian Alberts, FTA, Washington, D.C.
    Room: Tampa Convention Center, Room 22

  • No Senior Left Behind: Providing Premier Transportation Service for Older Adults
    Presentation: Partnerships: We All Profit!
    What are your goals for your senior transportation program? What partners and stakeholders will you need? How do you engage them? Interactive session led by expert panelists. Come with your questions and your own story.
    Track: Developing Better Outcomes
    Moderator: Mary Handley, Delmarva Community Services/Community Transit, Cambridge, Md.
    Speakers: Santo Grande, Delmarva Community Services/Community Transit, Cambridge, Md; Arlene Littleton, CHEER, Georgetown, Del.
    Room: Tampa Convention Center, Room 23

  • Implementing and Sustaining Successful Travel Training Programs: Examples from the Field
    Presentation: Ride Connection
    Presentation: Travel Training Program
    Travel Training Program Presented by Vasti Amaro
    Learn how transit agencies are designing, implementing and sustaining travel training programs that best meet the needs of their constituents.
    Track: Improving Service Delivery
    Moderator: Jo Ann Hutchinson, Tallahassee, Fla.
    Speakers: Vasti Amaro,Hillsborough Area Regional Transit, Tampa, Fla.; Julie Wilcke, Ride Connection, Portland, Ore.; Sarah Green, The Rapid, Grand Rapids, Mich.
    Room: Tampa Convention Center, Room 24

  • Riding the Wave: Building Ladders of Opportunity for Youth with Disabilities through Education & Transit Partnerships
    Presentation: Riding the Wave: Building Ladders of Opportunity for Youth with Disabilities through Education & Transit Partnerships
    Limited knowledge of and access to transportation is a barrier toward the attainment of post highschool goals and the realization of community opportunities related to learning, working, and living independently for youth with disabilities. The US Department of Transportation, Federal Transit Administration requires communities to implement coordinated transportation systems. Typically, as community planners and transit professionals conceptualize and implement coordinated transportation plans and systems, youth with disabilities, educators, and youth transition professionals are not included in the process. Session attendees will acquire strategies to engage students, educators, youth transition, and other human services professionals to build their capacity to develop inclusive coordinated transportation plans that support ladders of opportunity for youth with disabilities.
    Track: Developing Better Outcomes
    Speakers: Judy Shanley, National Center for Mobility Management/Easter Seals, Washington, D.C.; David Walker, Office of Transit, Ohio Department of Transportation, Columbus, Ohio
    Room: Tampa Convention Center, Room 16

Idea Cafes

Thursday, June 4, 2:30-4:30 p.m.
The Community Transportation EXPO has always been valued not only because the formal training sessions that introduce new knowledge, but maybe even more so because of what attendees learn in hallway conversations with colleagues. To capture the spirit of those "hallway" conversations, CTAA is devoting Thursday afternoon to its Idea Cafe sessions. These sessions will give EXPO attendees the opportunity to share burning questions, innovative ideas, new insights, or simply group brainstorming on specific topics in highly interactive, casual discussions. The Idea Cafe will be about stepping out of the traditional conference model involving presentations selected months beforehand and panels of speakers. Please submit your ideas beforehand for discussion in one of the sessions to expo@ctaa.org!

  • Topic: Enhancing Communications and Leadership
    Activator: Scott Bogren, CTAA, Washington, D.C.
    Room: Tampa Convention Center, Room 18
  • Topic: Understanding Alternative Transportation
    Activator: Caryn Souza, CTAA, Washington, D.C.
    Room: Tampa Convention Center, Room 19
  • Topic: Healthcare & Transportation: Succeeding in the New Era
    Activator: Dale J. Marsico, CCTM, CTAA, Washington, D.C.
    Room: Tampa Convention Center, Room 20
  • Topic: Implementing Strategic Redesign & Innovations
    Activator: Carolyn Jeskey, CTAA, Washington, D.C.
    Room: Tampa Convention Center, Room 21
  • Topic: Tribal Transit: Moving Forward
    Activator: Charles Rutkowski, CTAA, Washington, D.C.
    Room: Tampa Convention Center, Room 22
  • Topic: Smart Financing for Your Agency's Future
    Activator: Charles Dickson, CTAA, Washington, D.C.
    Room: Tampa Convention Center, Room 24