National Volunteer Transportation Center


Other Resources


  • In volunteer driver programs, safety is no accident (PDF)(1.35 MB)
    A guide by Volunteers Insurance Service Association, Inc. and The Community Transportation Association of America. This article is based on a presentation last June at CTAA's 2013 EXPO preconference on Volunteer Transportation and Mobility Management.

Getting Started

  • A Solutions Package for Volunteer Transportation Programs (PDF)
    Easter Seals
    This publication is intended as a guide for adult day services, but contains helpful information about starting a volunteer transportation program. It is a thorough package of information with numerous model forms. The discussion of risk management, pp. 21-30, is excellent.
  • Volunteer Drivers: A Guide to Best Practices
    Washington State Agency Council on Coordinated Transportation (ACCT). July 2004. (updated periodically)
    A comprehensive guide "that provides the framework for developing and maintaining volunteer driver programs." Excellent on liability and insurance issues. Contains extensive program forms.
  • How to Establish and Maintain Door-Through-Door Transportation Services for Seniors. (PDF)
    Jon E Burkhardt and Helen Kerschner
    Report prepared by WESTAT in conjunction the Beverly Foundation, Sept. 29, 2005. Uses case studies to develop a list of characteristics of successful door-through-door transportation.

Risk Management

The AlterNetWays Company: Assisted Rides Program Beverly Foundation Legacy Ride Connection VIS CTAA