Great Lakes Transportation Camp
EXPO 2017: Discover Detroit

Mobility Rising: Detroit 2017

Download the official, complimentary CTAA EXPO 2017 App for your smartphone or tablet.

Always a highlight of the Community Transportation EXPO, the workshop sessions on Wednesday, June 14 and Thursday, June 15 will feature sessions taught by recognized experts and will be tailored to meet the specific needs of community and public transportation managers, officials and advocates. Here is a list of the tracks and topics for the sessions. Check back often for update on the workshops and news about presenters.

Workshop matrix

NOTE: Workshop dates and times are subject to change.

These sessions are included with all the EXPO registration options except Conference Intensive Only, Symposium Only, and Trade Fair Only.


Integrating Volunteer Drivers with Transit
Wednesday, June 14, 9:00 - 10:30 a.m.
This session brings together transit, state DOT, and volunteer transportation providers who are working together to efficiently and empathetically meet the transport needs of communities. Especially in rural areas, the needs are many, the resources are scarce, and the distances are long. No one provider can deliver all of the transportation needed. The approaches of the speakers will demonstrate how to make more of what you have in transit and volunteer transportation services through collaboration.

How to Build and Fund Facilities
Thursday, June 15, 8:30 - 10:30 a.m.
In the current funding environment, capital projects are more difficult than ever to get funded. This workshop focuses on rural providers with want to consolidate their maintenance and repair, consider alternative fuel and protection of their overnight storage

Service Design for Rural and Small Urban Areas: One Size Doesn't Fit All
Thursday, June 15, 8:30 - 10:30 a.m.
Within a rapidly changing mobility environment, rural and small urban transportation communities - which usually lack the density of large urban areas - are being urged to look at new transportation service strategies. To be successful, these strategies must be responsive to customer needs and also operationally and financially feasible. In this workshop, presenters will discuss many of these service strategies, including traditional and nontraditional demand-response services and modified fixed-route service.

Assuring Quality in the Customer Experience
Wednesday, June 14, 9:00 - 10:30 a.m.
Successful businesses always focus on keeping their customers satisfied. A satisfied customer is a repeat customer. For public transit programs, repeat customers are regular riders. Public transportation needs to consistently offer a positive experience, often more than basic transportation, to attract and retain riders. Our presenters will explore the innovative ways that transit programs are working to create a quality experience for riders in their daily interactions with the transit system.

Building a Strong Safety Culture
Thursday, June 15, 8:30 - 10:30 a.m.
Carrying out the safety requirements mandated by MAP-21 will require an organizational commitment to safety goes beyond simply meeting regulatory obligations. This panel session will showcase individuals in their respective organizations who have successfully utilized Safety Management System principles for building a strong safety culture with measurable safety outcomes and bottom-line benefits. Panelists will share their lessons learned while engaging the audience in matter-of-fact discussions of their successes and implementation challenges.

Innovation in Non-Emergency Medical Transportation
Wednesday, June 14, 3:15 - 4:45 p.m.
Learn how data, apps and new transportation services are changing the delivery of non-emergency medical transportation (NEMT). The speakers will discuss health, efficiency, flexibility of service, and the shifting variables and players involved in NEMT.


What Does it Take to Build a Sustainable Driver Workforce
Wednesday, June 14, 3:15 - 4:45 p.m.
Drivers are the front line representative for your organization. Creating a workplace that drivers find motivating and enriching is perhaps the most effective and low-cost retention strategy any organizations can adopt. It's essential to recruit and hire people who are a good fit for the position and your organization while committing resources to employee development and demonstrating to employees that they are valued as part of your retention process.

Transit Asset and Fleet Management
Wednesday, June 14, 3:15 - 4:45 p.m.
As we face the growing need for bus capital and other transit assets effective asset management is more critical than ever. Our fleets are aging and replacement will be difficult. Learn the "why" and "how" of managing assets and how going beyond FTA requirements will pay dividends in service reliability.

Technology Exploration and Implementation: Keys to Success
Wednesday, June 14, 9:00 - 10:30 a.m.
The prospect of planning and implementing technology systems can be daunting, especially for smaller agencies. The complexity of today's technology landscape makes understanding your agency's unique needs, and how technology solutions can meet them a challenge. Thankfully, the USDOT-supported Mobility Services for All Americans (MSAA) Initiative has supported grantees in designing technology deployments that meet the needs of stakeholders; improve the coordination of transportation services; and improves customer service. This session will share lessons from the MSAA work, offering lessons and tools to support successful technology planning, design, procurement, testing and implementation.

Turning Board Members into Strategic Partners
Wednesday, June 14, 9:00 - 10:30 a.m.
It's important that leaders create and embrace a richer and deeper relationship with board members-as they're one of the most influential resources we have. Continual communication is key between keeping us informed on how and why the board member is motivated and interested to work with our organization-as well as to let us appreciate their commitment and vision. By talking about goals, the board will be challenged to engage and buy-in to our mission while you'll be able to understand what projects and contributions board members would be interested in so that you'll be able to partner and connect your programs with board members in mind.

Keeping Your House in Order
Thursday, June 15, 8:30 - 10:30 a.m.
No one wants to be on the front page of local paper for the wrong reasons. Yet all to often transit systems become "news" when an outside agency finds financial, regulatory, or contractual issues. Even minor findings can cause public relation headaches. Learn how to conduct an internal audit so when those visitors come in, all the documentation is in place and in the proper order.

Meetings with Purpose and Results
Wednesday, June 14, 9:00 - 10:30 a.m.
Ever sat through a meeting that seemed to run on and on with no clear purpose? Then this workshop is for you, especially if you are the one in charge of running the gathering. Whether it is a meeting with employees, partners, management staff, or others, it takes skill and a clear-eyed focus to ensure you achieve your objectives for the meeting. How do you stay on topic? Keep all participants focused and engaged? How do you end meetings on time? You will take away practical skills and strategies that you can use at your next meeting.


Winning at the Ballot Box
Thursday, June 15, 8:30 - 10:30 a.m.
Communities and regions of all sizes are asking voters to approve transit ballot measures on election day for both capital and operating needs. Learn from transit leaders who've found success at the ballot box the strategies and tactics that help build support among voters, and how to steer clear of lobbying violations

Making the Business Case for Transit
Wednesday, June 14, 3:15 - 4:45 p.m.
Transit programs ARE businesses. As integral parts of the economic infrastructure of communities, transit systems help support other businesses in their service areas, and create and support jobs themselves. Learn how transit services can portray themselves as essential partners in the business community.

Engaging with Elected Officials
Wednesday, June 14, 3:15 - 4:45 p.m.
Successful mobility networks depend on solid, constructive working relationships between transit managers and the elected officials in their community and their state. Hear the perspectives of some local elected officials who've appreciated and worked well with their transit partners, and learn how you, too, can build and strengthen good relationships with your community's elected leaders.

Reaching Out to Your Community
Wednesday, June 14, 9:00 - 10:30 a.m.
"Managing a vital community or public transportation system involves more than operations. It requires regular, strategic outreach to the community and those in leadership positions. In this session, transit professionals will share how to communicate the value and outcomes you generate in your community and how to mobilize your most effective advocates."


Building Funding Diversity and Reserves
Thursday, June 15, 8:30 - 10:30 a.m.
In an era of financial uncertainty, transit managers and administrators need to be ever more creative in identifying and capturing capital and operating dollars. Reliance upon one, or a few funding sources can jeopardize the entire transit program if any of those sources are reduced or disappear. Diversification of the fiscal base can help insulate you from this threat. Resourcefulness can also help you build the financial reserves to cover future needs, both expected and unexpected. Learn how you can build a more solid fiscal base to support and sustain your operation.

Innovation in Fares and Systems
Wednesday, June 14, 3:15 - 4:45 p.m.
Current trends are away from fixed vehicle hardware and proprietary data formats. They have gravitated toward hand-held data phones and tablets running open-architecture dispatch and fare collection software. This session will address these developing trends.

Ride to Wellness
Thursday, June 15, 8:30 - 10:30 a.m.
Hear from the FTA and grantees about innovative non-emergency medical transportation (NEMT) projects being funded by the Rides to Wellness program and the coordination some projects are generating. This session will explain FTA's role and goals as well as provide detailed information about ongoing Rides to Wellness projects.

Beyond the ADA - A Conversation with A Founder
Wednesday, June 14, 9:00 - 10:30 a.m.
Are you ready to take a closer look and see ridehailing as an opportunity to explore evolving business models and changing customer preferences? Striking the right balance that provides the most benefit to the rider and the transportation system as a whole. The key to successful partnerships with new modes of transportation is for transportation organizations and communities to be clear and up front about what their goals are. To identify if the commitment is to achieve transportation equity and access, expand mobility options and service, address the first mile/last mile challenges, decrease wait times, or reduce greenhouse gas emissions.


Mobility and the Built Environment
Thursday, June 15, 8:30 - 10:30 a.m.
When we look at how we aim to get people where they need to go, whether in small cities, major metropolitan areas, or rural communities, we seen realize the truth stated some years ago by the designer, Charles Eames: "Eventually everything connects." Over the course of this session, we'll break down the firewalls between transit, roads, sidewalks and other modalities. We'll see how communities are taking holistic approaches to their design of sidewalks, roads, trails and transit services. You'll learn how FTA funds help support pedestrian improvements, how FHWA funds help support transit activities, and you'll see mobility management in a whole new light.

Achieving Inclusive Planning
Wednesday, June 14, 9:00 - 10:30 a.m.
Panelists will describe how their programs use inclusive planning techniques to create regional coordinated transportation, increase access to employment opportunities for persons of all ages with developmental disabilities, and improve transportation to dialysis treatment. They work with older adults, students, and dialysis patients. This will be an interactive session so come with your questions.

Planning the Way Forward for Your Organization
Wednesday, June 14, 3:15 - 4:45 p.m.
Agencies without a strategic plan are like ships without rudders. Presenters in this workshop will talk about two different strategic planning strategies and engage participants in considering which is most appropriate for them. Is it the more traditional 5- or 10-year plan? Or does your organization need a new approach that allows it to adopt more quickly to rapidly emerging trends in the industry? You will learn the nuts and bolts of both approaches so you can choose the strategy that is best for your agency.

Leveraging Technology for Real-World Impacts
Thursday, June 15, 8:30 - 10:30 a.m.
We will discuss how technology can improve agency operations and rider experience for everyone involved in community transportation. From the bus driver or dispatcher, to low-income riders without access to smartphones or tech-savvy young adults - technology can be leveraged to improve operations and experience on the ground (not just on the screen!). An in-depth looks at the promises and pitfalls of technology deployments and how to make sure they benefit everyone.

Achieving Rider-Centric Outcomes for Greater Returns
Thursday, June 15, 8:30 - 10:30 a.m.
Advancements in rider experience and engagement start with a shift toward rider-centric outcomes with a focus on supporting the needs, preferences and expectations of your riders, ultimately resulting in greater returns for your agency. But shifting your team's approach to service first requires an understanding of your riders' end goal. In this workshop, you'll learn best practices for reframing your approach to developing creative and innovate solutions from your riders' perspective.

Surviving the Coming Storm through Innovation and Service Efficiencies
Wednesday, June 14, 3:15 - 4:45 p.m.
Over the next decade, transportation and healthcare providers will be faced with a confluence of three major challenges, creating a "perfect storm". Spurred by increasing financial pressures, changing demographics and disruptive technology within the industry, agencies will be required to find ever changing strategies to address this storm. In an effort to accommodate the surge in ridership demands and achieve the scalability needed to maintain relevancy in an evolving industry, today's transit providers have been forced to seek out alternative solutions that will allow them to do more with less, while meeting the ADA requirements and providing exceptional customer service.

Get There Transit "Just Right" Route Management
Wednesday, June 14, 3:15 - 4:45 p.m.
Get There Transit state-of-the-art, web-based route management software is designed for demand response, flex route and paratransit / NEMT type operations. Affordable enough to replace spreadsheets, powerful enough to replace older, bloated, costly systems, scalable with modern web technologies. Learn to start with just core route management; add mobile device Driver Tablets; add voice and text message Rider communications; integrate your front-facing website; and new this year, manage Medicaid broker ride transactions. Then customize all modules for a "just right" fit. Every workshop attendee will receive a gift and a $500 voucher for a 90 day real-data trial.

Idea Cafe

Thursday, June 15, 2:30 - 4:30 p.m.

The Community Transportation EXPO has always been valued not only because the formal training sessions that introduce new knowledge, but maybe even more so because of what attendees learn in hallway conversations with colleagues. To capture the spirit of those "hallway" conversations, CTAA is devoting Thursday afternoon to its Idea Cafe sessions. These sessions will give EXPO attendees the opportunity to share burning questions, innovative ideas, new insights, or simply group brainstorming on specific topics in highly interactive, casual discussions. The Idea Cafe will be about stepping out of the traditional conference model involving presentations selected months beforehand and panels of speakers. Please submit your ideas beforehand for discussion in one of the sessions to!

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