CTAA EXPO: The Future of Mobility
EXPO 2018 Conference Intensives
The Conference Intensive sessions lead off the training portion of the annual EXPO and feature leading industry experts to communicate and instruct on vital, timely topics. These one-, two- or three-day sessions are designed to provide you the proficiencies you need to succeed in today's rapidly evolving transportation landscape. These in-depth courses will also inspire you with new perspectives and help you learn valuable new skills.
Note: The Conference Intensives meet the training requirement for those seeking CCTM, CTPA, PASS, CCTS, PDS, VMMI, and CSSO certification or re-certification. All certification courses have a testing component.
Three-Day Classes: June 11-13
Vehicle Maintenance Management and Inspection (VMMI)
The Vehicle Maintenance Management and Inspection certification training program promotes the community transportation industry's commitment to safe, reliable transportation through building the professional skills of maintenance personnel and managers. This certification workshop is geared toward enhancing the skills of maintenance technicians and maintenance managers.
Passenger Assistance Safety and Sensitivity (PASS): Train the Trainer Workshop
Attendees will receive training and a professional certification in the critical elements of safety, sensitivity and passenger assistance. This newly updated PASS "6.0" certification workshop is designed as a three-day Train-the-Trainer to certify trainers who can then train drivers in the passenger assistance techniques and sensitivity skills appropriate for serving persons with disabilities. Special Note: This workshop is discounted for National Community Transit Roadeo Drivers.
Two-Day Classes: June 11-12
Certified Community Transit Supervisor (CCTS)
To meet the unique challenge facing these important personnel, CTAA has developed the "all new" Certified Community Transit Supervisor "5.3" program. This two-day classroom workshop has been updated to include a wide variety of skills necessary to successfully manage front-line employees and a web-based prerequisite course. The web-based program (taken prior to Expo's classroom training) will include the supervisor's role, succeeding as a new supervisor, communicating effectively, leading your team, coaching and counseling, conflict management and decision making, and transit supervisor responsibilities.
Professional Dispatching and Scheduling (PDS)
This workshop provides skills to increase expertise in developing improved communication and working relationships between the reservations, scheduling and dispatching functions. The workshop covers service to people with disabilities under the Americans with Disabilities Act, customer service skills, the role and best practices of the Reservationist, Scheduler and Dispatcher and the central role of the Dispatcher in any emergency situation.This workshop is designed for the dispatcher, scheduler and reservationist in any transit service environment.
Certified Safety and Security Officer (CSSO)
Assure your transit system's commitment to safety and security through participation in our Certified Safety and Security Officer Program. Following the Federal Transit Administration Model Bus Safety Program guidelines, this certification program will help you identify your system's strengths, and provide you with tools for improving the safety of your passengers, your staff, your equipment and your future.
Preparing for the CCTM and CTPA Examination
Prepare for our industry's professional management examination, and gain a fresh overview of all the key ingredients of effective transit management. State transit personnel are encouraged to take this class as part of their Certified Transit Program Administrator (CTPA) study program.
Keys to NEMT Success
Today there is never-before-seen complexity in the non-emergency medical transportation field. Limited funding combined with growing patient loads has states seeking intermediaries that can control costs through competition. Community and public transportation providers must become efficient, safe, cost effective and accountable to maintain these important medical transportation services. The Keys to NEMT Success training workshop gives community and public transit providers the tools, resources and benefits they need to make them central players in this new medical transportation environment.
Financial Management for Transit Agencies
In today's financial management you cannot afford to be without top-notch financial management skills. You must know your true costs of providing service and be able to track those costs and manage your cash flow. Learn how to use financial information, operations data, and proven financial strategies to plan, develop, and implement your transit system objectives. Learn what data to collect and monitor to ensure success and to evaluate potential changes in service - whether it is new service, service enhancements, or reductions in service. This two-day session will provide tools that any transit manager or supervisor can use with existing data and financial reports.
Find & Retain the Best, Engage or Confront the Rest: How to Wake Up Your Organization and Form a More Perfect Work Environment
Employees are the most valuable asset an organization has, so it's critical that leaders commit to an environment that treats employees professionally and fairly. Building a winning team is based on the foundation of the organization's mission and tied in with positive expectations, open communication and a climate of good will based on the overall goals of the organization. Learn how to expand the skills that will help you achieve the greatest effectiveness from your workforce. In this interactive session, you will learn how to effectively hire the right people, evaluate job skills that directly relate to your job requirements, establish performance standards, and coach and counsel to motivate employees for peak performance. It's essential to be able to promote your organization's values through your people and succeed at being a compassionate, professional employer. If you manage people, this session is for you.
One-Day Classes: June 11
Transit Marketing & Communication for Community and Public Transportation
This class will challenge your pre-conceived notions of transit planning, community vision, economic development and organizational mission, while providing the marketing ideas and techniques that can bring your transit organization into its desired future. Transit managers and marketing staff, board members and mobility advocates will all benefit from this outstanding class.
Leading Creative Thinking in Your Organization
Whether you want to solve a specific problem, redesign a service, or prepare your organization for the future, your team's ability to think innovatively is paramount. In this leadership course, participants will learn proven creative thinking techniques that are practical and powerful for generating new ideas and concepts. Participants will also learn how to create an environment that fosters creativity and encourages new ideas. This highly interactive session will provide opportunities for participants to experience these systematic idea generation techniques and apply them to their own specific challenges and opportunities.
One-Day Classes: June 12
Capital Maintenance and Transit Asset Management
This 1-day course will provide information and tools to properly maintain facilities, rolling stock and maintenance equipment to improve safety, performance and customer service. Using cost effective methods, transit systems can incorporate recent Federal guidance on Transit Asset Management to identify areas of deficiency while pursuing goals of State of Good Repair (SGR). This session will also provide information on the requirements associated with 49 CFR Part 625 - Transit Asset Management and the impacts on transit policy, operations and reporting.
Your Transportation Business: How to Thrive and Survive
Becoming involved with or starting up a transit business is an involved process that begins long before the first rider is picked up. The hard work continues after that first trip is provided. Join us for a discussion and overview of the preliminary steps that need to be be taken, learn what questions need to be asked and what possible pitfalls to avoid. The class continues with a discussion of what elements make up a successful transit program - allowing your business to not only survive but thrive.