EXPO 2018 in Pittsburgh, June 10-14

CTAA EXPO: The Future of Mobility

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EXPO 2018 Conference Intensives

The Conference Intensive sessions lead off the training portion of the annual EXPO and feature leading industry experts to communicate and instruct on vital, timely topics. These one-, two- or three-day sessions are designed to provide you the proficiencies you need to succeed in today's rapidly evolving transportation landscape. These in-depth courses will also inspire you with new perspectives and help you learn valuable new skills.

Note: The Conference Intensives meet the training requirement for those seeking CCTM, CTPA, PASS, CCTS, PDS, VMMI, and CSSO certification or re-certification. All certification courses have a testing component.

Three-Day Classes: June 11-13

Vehicle Maintenance Management and Inspection (VMMI)

9:00 a.m. - 5:00 p.m.

The Vehicle Maintenance Management and Inspection certification training program promotes the community transportation industry's commitment to safe, reliable transportation through building the professional skills of maintenance personnel and managers. This certification workshop is geared toward enhancing the skills of maintenance technicians and maintenance managers.
Presenter: Halsey King, SAE

Passenger Assistance Safety and Sensitivity (PASS): Train the Trainer Workshop

9:00 a.m. - 5:00 p.m.

Attendees will receive training and a professional certification in the critical elements of safety, sensitivity and passenger assistance. This newly updated PASS "6.0" certification workshop is designed as a three-day Train-the-Trainer to certify trainers who can then train drivers in the passenger assistance techniques and sensitivity skills appropriate for serving persons with disabilities. Special Note: This workshop is discounted for National Community Transit Roadeo Drivers.
Presenters: Russ Parish and Ralph Mason

Two-Day Classes: June 11-12

Certified Community Transit Supervisor (CCTS)

9:00 a.m. - 5:00 p.m.

To meet the unique challenge facing these important personnel, CTAA has developed the "all new" Certified Community Transit Supervisor "5.3" program. This two-day classroom workshop has been updated to include a wide variety of skills necessary to successfully manage front-line employees and a web-based prerequisite course. The web-based program (taken prior to Expo's classroom training) will include the supervisor's role, succeeding as a new supervisor, communicating effectively, leading your team, coaching and counseling, conflict management and decision making, and transit supervisor responsibilities.
Presenter: Michael Noel

Professional Dispatching and Scheduling (PDS)

9:00 a.m. - 5:00 p.m.

This workshop provides skills to increase expertise in developing improved communication and working relationships between the reservations, scheduling and dispatching functions. The workshop covers service to people with disabilities under the Americans with Disabilities Act, customer service skills, the role and best practices of the Reservationist, Scheduler and Dispatcher and the central role of the Dispatcher in any emergency situation.This workshop is designed for the dispatcher, scheduler and reservationist in any transit service environment.
Presenter: John Cleveland

Certified Safety and Security Officer (CSSO)

9:00 a.m. - 5:00 p.m.

Assure your transit system's commitment to safety and security through participation in our Certified Safety and Security Officer Program. Following the Federal Transit Administration Model Bus Safety Program guidelines, this certification program will help you identify your system's strengths, and provide you with tools for improving the safety of your passengers, your staff, your equipment and your future.
Presenter: Joe Seitz

Preparing for the CCTM and CTPA Examination

9:00 a.m. - 5:00 p.m.

Prepare for our industry's professional management examination, and gain a fresh overview of all the key ingredients of effective transit management. State transit personnel are encouraged to take this class as part of their Certified Transit Program Administrator (CTPA) study program.
Note: Participants in this class will be asked to take a professional certification exam, given on Wednesday, June 14. This course is designed for senior-level community transit managers with some experience who are looking to broaden their knowledge base and build on their professional skills.
Presenter: Chris Zeilinger

Keys to NEMT Success

9:00 a.m. - 5:00 p.m.

Today there is never-before-seen complexity in the non-emergency medical transportation field. Limited funding combined with growing patient loads has states seeking intermediaries that can control costs through competition. Community and public transportation providers must become efficient, safe, cost effective and accountable to maintain these important medical transportation services. The Keys to NEMT Success training workshop gives community and public transit providers the tools, resources and benefits they need to make them central players in this new medical transportation environment.
Presenter: Rex Knowlton

Financial Management for Transit Agencies

9:00 a.m. - 5:00 p.m.

In today's financial management you cannot afford to be without top-notch financial management skills. You must know your true costs of providing service and be able to track those costs and manage your cash flow. Learn how to use financial information, operations data, and proven financial strategies to plan, develop, and implement your transit system objectives. Learn what data to collect and monitor to ensure success and to evaluate potential changes in service - whether it is new service, service enhancements, or reductions in service. This two-day session will provide tools that any transit manager or supervisor can use with existing data and financial reports.
Presenter: A.T. Stoddard

Find & Retain the Best, Engage or Confront the Rest: How to Wake Up Your Organization and Form a More Perfect Work Environment

9:00 a.m. - 5:00 p.m.

Employees are the most valuable asset an organization has, so it's critical that leaders commit to an environment that treats employees professionally and fairly. Building a winning team is based on the foundation of the organization's mission and tied in with positive expectations, open communication and a climate of good will based on the overall goals of the organization. Learn how to expand the skills that will help you achieve the greatest effectiveness from your workforce. In this interactive session, you will learn how to effectively hire the right people, evaluate job skills that directly relate to your job requirements, establish performance standards, and coach and counsel to motivate employees for peak performance. It's essential to be able to promote your organization's values through your people and succeed at being a compassionate, professional employer. If you manage people, this session is for you.
Presenters: Duncan Dickson and Caryn Souza

One-Day Classes: June 11

Transit Marketing & Communication for Community and Public Transportation

9:00 a.m. - 5:00 p.m.

This workshop offers an overview of communications strategies to help any transit agency build visibility, community support and ridership. The class begins with basic marketing and communication principals and shows how these apply specifally in the public transportation environment - whether fixed route or demand response. Particular emphasis is placed on user-focused and innovative passenger information tools that makes transit easy to use and on community-based marketing strategies which capitalize on transit's connections within the local community. Throughout the workshop, the presenter uses real-world examples from her 20+ years as a Transit Marketing consultant working with more than 100 community transportation systems throughout the US..
Presenter: Selena Barlow

Leading Creative Thinking in Your Organization (SOLD OUT)

9:00 a.m. - 5:00 p.m.

Whether you want to solve a specific problem, redesign a service, or prepare your organization for the future, your team's ability to think innovatively is paramount. In this leadership course, participants will learn proven creative thinking techniques that are practical and powerful for generating new ideas and concepts. Participants will also learn how to create an environment that fosters creativity and encourages new ideas. This highly interactive session will provide opportunities for participants to experience these systematic idea generation techniques and apply them to their own specific challenges and opportunities.
Presenter: Phil Winters

One-Day Classes: June 12

Capital Maintenance and Transit Asset Management

9:00 a.m. - 5:00 p.m.

This 1-day course will provide information and tools to properly maintain facilities, rolling stock and maintenance equipment to improve safety, performance and customer service. Using cost effective methods, transit systems can incorporate recent Federal guidance on Transit Asset Management to identify areas of deficiency while pursuing goals of State of Good Repair (SGR). This session will also provide information on the requirements associated with 49 CFR Part 625 - Transit Asset Management and the impacts on transit policy, operations and reporting.
Presenter: Kelly Shawn

Your Transportation Business: How to Thrive and Survive

9:00 a.m. - 5:00 p.m.

Becoming involved with or starting up a transit business is an involved process that begins long before the first rider is picked up. The hard work continues after that first trip is provided. Join us for a discussion and overview of the preliminary steps that need to be be taken, learn what questions need to be asked and what possible pitfalls to avoid. The class continues with a discussion of what elements make up a successful transit program - allowing your business to not only survive but thrive.
Presenter: Tom Procopio

The Pittsburgh Transit Tour

9:00 a.m. - 5:00 p.m.
Ride all Pittsburgh's transit modes in one day! Highlights include the Port Authority's light-rail and busway lines and maintenance facilities, as well as the famed Monongahela Incline. The tour will be led by CTAA Communications Director Rich Sampson.

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