EXPO 2018 in Pittsburgh, June 10-14

CTAA EXPO: The Future of Mobility

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The best takeaway from the Community Transportation EXPO is acquiring new knowledge, learning new techniques, and exchanging ideas with your peers. This year we have designed our workshops to offer you the best learning experience possible. Keeping in mind the EXPO theme, "The Future of Mobility," we have designed the workshops to provide you with the information and knowledge you need to create the future you want to see. The workshop sessions on Wednesday, June 13 and Thursday, June 14 will feature sessions taught by recognized experts and will be tailored to meet the specific needs of community and public transportation managers, officials and advocates. Here is a list of the tracks and topics for the sessions. Check back often for update on the workshops and news about presenters.


Transit's Role in Disasters
Wednesday, June 13, 10:30 a.m. - 12:00 p.m.
As part of the response system of neighbors helping neighbors, transit services are on the front lines of providing emergency evacuation options, shuttling emergency crews, relief workers and repair teams, dispatching vehicles to offer safety, shelter and comfort, and supporting long-term efforts to rebuild. This session will offer experiences and strategies of transit professionals across the country in planning for, responding to and recovering from these tragedies so that you might be ready when disaster strikes your community

Non-Profits and Transportation: Getting It Right
Wednesday, June 13, 10:30 a.m. - 12:00 p.m.
Non-profit organizations have a long history of providing community transportation services. These groups are uniquely positioned to serve the needs of transportation disadvantaged populations. However, non-profits must balance the provision of transportation services with their overall mission, consider customer service, plan and implement services, and find funding. Explore the issues involved in providing these services and engage in a discussion with other non-profit companies.

ADA Reasonable Modification Rule: Learning How to Work with It
Wednesday June 13, 3:15 p.m. - 4:45 p.m.
The US DOT's ADA Reasonable Modification of Policy Rule requires public entities that provide public transit services to make reasonable modifications of policies, practices or procedures to avoid discrimination and to ensure their programs are accessible to individuals with disabilities. What is a reasonable modification? What isn't it? In this interactive session Karen Hoesch, ACCESS Pittsburgh, will provide a framework for decision making, review best practices and use real-life scenarios to answer these questions - from her experience and yours. Bring your questions and examples.

Assessing Your Demand Response Operations
Thursday, June 14, 8:30 a.m. - 10:00 a.m.
Learn how to assess demand-response transportation from start to finish, with an eye for the whole customer experience. This session will explore how SEPTA took a fresh look at their service by examining scheduling, dispatch, reservations, vehicles, and operations.

New Technologies in Transit Payment
Thursday, June 14, 8:30 a.m. - 10:00 a.m.
Current trends are away from fixed vehicle hardware and proprietary data formats. They have gravitated toward hand-held data phones and tablets running open-architecture dispatch and fare collection software. This session will address these developing trends in fare collection.

Tribal Transit Moving Forward
Thursday, June 14, 10:30 a.m. - 12:00 p.m.
This workshop will cover strategies to plan and establish sustainable tribal transit programs, including how to secure conventional and unconventional funding to support operations.


How to Manage Employees Who Resist Change
Wednesday, June 13, 10:30 a.m. - 12:00 p.m.
This session will discuss the wider impacts of change, particularly on people and how they, as individuals and teams, move from the current situation to the new one. Theories about how organizations change draw on many disciplines, from psychology and behavioral. As well as considering the tangible impacts of change, it's important to consider the personal impact on those affected, and their journey towards working and behaving in new ways to support the change.

Recruiting and Building a Sustainable Driver Workforce
Wednesday, June 13, 10:30 a.m. - 12:00 p.m.
What are transit leaders doing to address the current driver shortage? Organizational awareness, executive support and understanding is central to any effort in addressing driver shortages. Creating a workplace where drivers relate to the values and vision of your organization is essential throughout the sourcing, selection and hiring process. Throughout this interactive workshop you'll hear from transit leaders who have developed and maintained mission-centric and successful community transportation driver programs.

Developing and Retaining a Sustainable Driver Workforce
Wednesday June 13, 3:15 p.m. - 4:00 p.m.
We know that drivers are the front-line representatives for our organization. Creating a workplace that drivers find motivating and enriching is perhaps the most effective and low-cost retention strategy that you can adopt. It's essential to commit resources to employee development and recognition to demonstrate to employees that they are valued by your organization. This interactive session includes sharing insights and successful programs from the rural, small urban and volunteer transportation perspectives.

Succession Planning for Your Transit System
Wednesday June 13, 3:15 p.m. - 4:00 p.m.
The appropriate planning is necessary for any company that hopes to survive in today's transportation industry. This workshop will in examine strategies protects you and your business in the transition of important customers, referral sources, shareholders as well as initiating and maintaining communication and accountability.

Why Does Insurance Cost Keep Increasing and What Can I Do About It?
Thursday, June 14, 8:30 a.m. - 10:00 a.m.
This session will discuss the increase of insurance premium and assess the levels of financial risk all factor in your transit system to ensure your rights and needs are being coverage accordingly.

The Regulation Solution Exchange
Thursday, June 14, 8:30 a.m. - 10:00 a.m.
The growing and increasingly complex regulatory environment challenges agencies to expand data requirements, enhance risk management processes, and achieve operational efficiency. This session will discuss how to effectively ensure compliance with rules and regulations.

No-Go for the Go-Go: Preventing Inappropriate Behavior in the Workplace
Thursday, June 14, 10:30 a.m. - 12:00 p.m.
Coming into 2018, company policy related to inappropriate workplace behavior has become a major issue. The varieties of inappropriate behaviors in the workplace are now seemingly endless. Even so, employees may not realize their behaviors are inappropriate. This workshop will provide ideas on professional training opportunities and techniques available to your employees to address behaviors are acceptable and which are not.

Understanding Challenges in Drug and Alcohol Testing
Thursday, June 14, 10:30 a.m. - 12:00 p.m.
This session will focus on issues directly related to creating and maintaining an FTA/DOT compliant drug and alcohol program for rural and tribal transit systems. It will also review upcoming DOT D&A regulatory revisions, marijuana use laws and other current issues.


Communicating Local Policy Objectives with Local Leaders
Wednesday, June 13, 10:30 a.m. - 12:00 p.m.
The long-term success of your system depends on achieving decisions made by local and regional officials - often elected - that deliver sustainable funding, policy changes and partnerships. This session will outline proven strategies and skills needed to make the case to decision-makers that your agency's priorities align with theirs.

Using Data to Communicate Outcomes & Value
Wednesday, June 13, 3:15 p.m. - 4:45 p.m.
This session will look at how you can get the most of the data you collect, focusing on using the information to communicate outcomes and value. Learn how to make your data work for you.

Redefining Access: The Role of Transportation in Access to Health Care
Thursday, June 14, 8:30 a.m. - 10:00 a.m.
As health care systems pay closer attention to the costs associated with caring for patients, they are turning to social factors that impact overall health. The lack of transportation can be a leading barrier to accessing care and can cause an overuse of emergency services. Stakeholders from across the health and transportation spectrum will discuss the role of transportation as a social determinant of health and provide local examples of how transportation can work with health care providers to support overall community health.

Communicating Why - Not Just How - To Rides Transit
Thursday, June 14, 10:30 a.m. - 12:00 p.m.
This session will look at how to not only be creative in attracting he community to public transportation - but how your agency can increase ridership through initiatives. Learn practical information to encourage reaching out to social listening and feedback.


Non-Emergency Medical Transportation: Success in an Era of Uncertainty
Wednesday, June 13, 10:30 a.m. - 12:00 p.m.
This session will address health, efficiency, flexibility of service, and the shifting variables and players involved in NEMT. It will focus on strategies for proving medical transportation services given these shifting variables.

Pursuing Mobility as a Service (MaaS)
Wednesday, June 13, 10:30 a.m. - 12:00 p.m.
Mobility as a Service (MaaS) presents an opportunity for communities to improve transportation access through technology. But what is it? Why develop MaaS? And what are the steps to get there?

Microtransit and Ridehailing: Helpful Strategies and Potential Pitfalls
Wednesday, June 13, 3:15 p.m. - 4:45 p.m.
Transportation network companies' (TNCs) and microtransit's growing dominance within mobility and transit networks continue to impact communities across the country. Panelists will discuss the shifting transit landscape, the why and how-to of partnerships, and the opportunities and risks that communities face in establishing partnerships or creating their own services. This interactive discussion will cover helpful strategies and potential pitfalls for communities of all sizes.

Re-envisioning your Operations and Revamping your Transit System
Wednesday, June 13, 3:15 p.m. - 4:45 p.m.
Agencies now have to revamp their transit system to be an innovative transit improvement plan to convey a better connection to community. This workshop will address key strategies for building strong transit systems, offering a series of concepts with a long-term commitment to the future of its transit system and community.

How Autonomous Vehicles Will Affect Mobility
Thursday, June 14, 8:30 a.m. - 10:00 a.m.
As the news and information about autonomous vehicles (AVs) becomes even stronger and louder each day, it only makes sense that many community and public transit leaders ask - what's in it for me? This session will provide an overview of the current status of AV's, future possibilities of AV's, and how these changes may have both large and small scale effects on shared-use transportation, community transportation services, and transit.

Moving America Forward: Technology Based Coordinated Transportation and Mobility for All
Thursday, June 14, 8:30 a.m. - 10:00 a.m.
Four MSAA Program funding recipients will present their projects while focusing on reporting on the outcomes of the deployment planning grants, followed by open discussions on lessons learned, tips for successful collaboration and project management, role of stakeholders and importance of stakeholder engagement, assessment of core capabilities and need for technical assistance. Team presentations will be followed by a review of the special report, Road to Coordination: Lessons Learned during the MSAA Project, undertaken by the San Luis Obispo Regional Transit Authority (RTA) and Ride-on Transportation team.

Towards an Integrated Mobility: Coming Soon!... To Your Community
Thursday, June 14, 10:30 a.m. - 12:00 p.m.
The USDOT team will present and guide discussions on planned next steps for MSAA Knowledge Transfer, relations to the Mobility on Demand (MOD) Program and its applicability to regional transportation coordination. USDOT presenters will also brief the audience about the technological advancements under the Accessible Transportation Technologies Research Initiative (ATTRI) and other USDOT programs such as Multimodal Payment Integration (MPI), and how those can be leveraged to advance community transportation.

A New Approach to Travel Training
Thursday June 14, 10:30 a.m. - 12:00 p.m.
Explore efforts to make transit feel more accessible for new users. Community leaders will provide examples of their own successful programs as models.


Welcome to Urban America: What Happens When the Census Says You're No Longer Rural
Wednesday, June 13, 10:30 a.m. - 12:00 p.m.
Every 10 years, the census places dozens of formerly rural communities into urbanized areas. With Census 2020 right around the corner, let's take a look at what this means for community transportation providers and their partners. What do you gain? What do you lose? What do you have to do differently? Is this a change you'll be facing, and how can you prepare for census-based transitions?

Mobility with a Healthy Twist: Incorporating Health in Transportation Decisions
Wednesday, June 13, 3:15 p.m. - 4:45 p.m.
How do we design our communities so that mobility is assured and improved, while at the same time working to see that our transportation choices lead to healthier places and people? We'll look at how we measure health impacts and outcomes, the strategies that transportation stakeholders use to engage with their partners in public health, and how we can reflect this work in transportation plans and programs. There are neat examples of this from large metro areas, but we'll show how planners and professionals in small-urban and rural communities can address health and mobility metrics in their work.

Transit Planning 101: Addressing Transit Wants, Needs, and Demand
Wednesday, June 13, 3:15 p.m. - 4:45 p.m.
This workshop session will focus on the elements of designing an effective transit program.

Using Public - Private Partnerships to Improve Your System
Thursday, June 14, 8:30 a.m. - 10:00 a.m.
This workshop will examine strategies of developing partnerships, service improvements and capital projects more effectively through public and private partnerships to maintain leverage to those partnerships and community member.

Achieving Inclusive Planning
Thursday, June 14, 10:30 a.m. - 12:00 p.m.
Agencies have comprehensive planning strategies to promoting the inclusion of older adults, people with disabilities and communities. This session will discuss the philosophical and cultural thoughts and behaviors of this demographic; providing concepts, shared decision-making planning that are inclusive insights that can be successful for your operating programs.

Ohio's Mobility Transformation
Thursday, June 14, 10:30 a.m. - 12:00 p.m.
Ohio DOT Transit Administrator Chuck Dyer will present the highlights of the groundbreaking Ohio Mobility Transformation project. He will describe the framework for success that was built upon a unique partnership with the Ohio Department of Medicaid and required the on-going commitment of 14 State agency officials. Over an 18-month period the ODOT/ODM lead initiative successfully facilitated agency consensus to collectively embrace changes required to the State's general laws as well as the administrative codes for the individual State agencies; and to establish driver, service and safety standards; drug and alcohol testing; training requirements; insurance requirements; data collection and reporting; IT requirements; and more in order to provide a foundation that will change how human service transportation is funded and provided in Ohio.

Complete Streets for Small Communities
Thursday, June 14, 10:30 a.m. - 12:00 p.m.
A complete street is designed to balance safety and convenience for all those who use the road. This session will provide an overview of what is happening now with complete streets. Community examples will illustrate opportunities for outreach, collaboration, and implementation.

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