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Three basic guides to starting and maintaining a volunteer driver program

  • A Solutions Package for Volunteer Transportation Programs (PDF)
    Easter Seals
    This publication is intended as a guide for adult day services, but contains helpful information about starting a volunteer transportation program. It is a thorough package of information with numerous model forms. The discussion of risk management, pp. 21-30, is excellent.
  • Programs That Match Seniors With Volunteer Drivers, Practical Recommendations for Organizations and Policy Makers
    Hendriks, S.J., Audino, M.J., Okin, P.O., & Bieracki, A. Final Report, Prepared by NCTR at CUTR, University of South Florida (October 2008)
    This publication focuses on Florida, but it most of its material on program management and policy issues is generally applicable. Chapter 5, "Risk, Liability, Risk Management, and Insurance," is a sensible and thorough discussion of these issues.
  • Volunteer Drivers: A Guide to Best Practices
    Washington State Agency Council on Coordinated Transportation (ACCT). July 2004. (updated periodically)
    A comprehensive guide "that provides the framework for developing and maintaining volunteer driver programs." Excellent on liability and insurance issues. Contains extensive program forms.

More Useful Information

  • Non-profit Risk Management Center: provides assistance and resources on vast array of risk management topics.
  • Getting There Safely, Insurance and Liability Information (PDF) (165 KB)
    A concise guide to insurance and liability issues for volunteer driver programs published by the Minnesota State Government (Board on Aging, Department of Human Services, Department of Commerce, and Office of Transit, Department of Transportation).
  • Volunteer Driver Insurance by Jane Hardin, TRB Presentation (PDF)(240 KB)
    There are successful volunteer driver programs throughout this country providing hundreds of thousands of trips annually -- and they manage to provide adequate and affordable insurance for their volunteer drivers. Many have existed for years, even decades. Nonetheless when programs are thinking about starting a volunteer driver program, liability and volunteer driver insurance are often what they are most concerned about. Fears, frequently exaggerated, about being unable to obtain adequate and affordable insurance scare away many potential program sponsors. Often it seems that as soon as a volunteer driver program is proposed, someone merely raises the issues of liability and insurance, and the idea is dropped.
  • Volunteer Driver Liability and Immunity, a 50-State Survey (PDF)
    Matt Sundeen and Nicholas Farber
    National Council of State Legislatures, December 2006.
    Report summarizes findings of survey and includes detailed map of state statutes.
  • How to Establish and Maintain Door-Through-Door Transportation Services for Seniors. (PDF)
    Jon E Burkhardt and Helen Kerschner
    Report prepared by WESTAT in conjunction the Beverly Foundation, Sept. 29, 2005. Uses case studies to develop a list of characteristics of successful door-through-door transportation.
  • Coordinated Non-Emergency Medical Transportation for Seniors (PDF) (578 KB)
    A report on Women on Wheels (WoW), a pilot project of The Women's Fund, a component of the Community Foundation of Greater Birmingham and the United Way of Central Alabama. Pages 9-13 contain clear information on liability, risk management, and volunteer management.
  • Recruitment of Volunteers in Transportation (PDF)(38 KB)
    Katrinka E. Easterday, Community Resource Specialist, Ride Connection, Portland, Ore.
    A guide to the basics of recruiting volunteer drivers to assist organizers of beginning programs or staff of existing programs looking for ways to strengthen and refresh their recruitment efforts.
  • Senior Volunteers as Transportation Advocates, Planners and Organizers (PDF) (80 KB)
    Jane Hardin, CTAA
    Descriptions with contact information of programs using senior volunteers in non-driver roles.
  • Supplemental Transportation Programs for Seniors. (PDF)
    Helen Kerschner and Rhonda Aizenberg
    Report developed by the Beverly Foundation in collaboration with the AAA Foundation for Traffic Safety. June 2001.
    Introduced the term "Supplemental Transportation Programs (STPs)" and the "Five A's of senior transportation: Availability; Accessibility; Acceptability; Affordability; and Adaptability."
  • Update, Supplemental Transportation Programs for Seniors, A Report on STPs in America (PDF)
    Helen Kerschner
    Report developed by the Beverly Foundation in collaboration with the AAA Foundation for Traffic Safety. July 2004.
    Reports on findings from more than 400 STPs.

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